Disability
A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation.
Rules
| Name | Date | Document |
|---|---|---|
| Part 382, Passengers with Disabilities | ||
|
Current rule |
View Link | |
|
Rule in effect through May 12, 2009 |
5/12/2009 | View PDF |
|
2008 Comprehensive Amendment and Reissuance |
5/13/2009 | View PDF |
|
Frequently Asked Questions |
5/13/2009 | View PDF |
| Accessible Lavatories on Single-Aisle Aircraft | ||
|
Notice of Proposed Rulemaking |
12/16/2019 | View PDF |
| Service Animals | ||
|
Final Rule |
12/2/2020 | View PDF |
|
Denial of Request for Extension of Comment Period |
4/7/2020 | View PDF |
|
Notice of Proposed Rulemaking |
1/22/2020 | View PDF |
|
Advance Notice of Proposed Rulemaking |
5/16/2018 | View PDF |
| Web sites and automated kiosks | ||
|
Final Rule |
10-2013 | |
|
Fact Sheet - Accessible Kiosks and Websites |
11-2013 | |
| U.S. Airports: captioning, lifts, service animal relief areas, etc. | ||
|
Notice of Proposed Rulemaking |
09-2011 | View PDF |
|
49 CFR Part 27: Nondiscrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance (U.S. Airports) Final Rule |
07-2015 | View PDF |
| Seat-strapping of wheelchairs | ||
|
Final Rule |
10-2013 | |
|
Fact Sheet - Seat Strapping |
11-2013 | |
|
Re:Petition to stay the effectiveness of wheelchair seat-strapping provision |
06/21/2010 | View PDF |
| Reporting of Mishandled Baggage and Wheelchairs | ||
|
Enforcement Policy Regarding Reporting of Mishandled Baggage and Wheelchair Data |
11/01/2018 | View PDF |
|
Enforcement Notice - Airline Reporting of Data on Mishandled Baggage, Wheelchairs, and Scooters |
10/23/2018 | View PDF |
|
Reporting of Mishandled Baggage and Wheelchairs - Extension of the compliance date |
03/21/2017 | View PDF |
|
Reporting of Mishandled Baggage and Wheelchairs - Final Rule Issued October 18, 2016 |
10/18/2016 | View PDF |
Guidance
| Name | Date | Document |
|---|---|---|
| Air Travelers With Developmental Disabilities | 7/29/2015 | View PDF |
| Guidance on transport of portable dialysis machines by air travelers with disabilities | 6/3/2013 | View PDF |
| Additional Guidance: Preboarding of Air Travelers With Disabilities | 05/29/2013 | View PDF |
| Guidance on reporting disability-related complaints | 12/22/2004 | View PDF |
| Disability Rule: Frequently Asked Questions | 5/13/2009 | View PDF |
| Additional Guidance concerning service animals re travel to the United Kingdom | 7/17/2007 | View PDF |
| Guidance concerning service animals re travel to the United Kingdom | 2/20/2007 | View PDF |
| Reporting of Disability-Related Air Travel Complaints | 7/8/2003 | View PDF |
| Service Animal Guidance | 5/9/2003 | View PDF |
Enforcement Orders
| Name | Order No. | Document |
|---|---|---|
|
Food Allergy Research and Education, Inc. Alicia White v. American Airlines, Inc. |
2019-5-12 | View PDF |
| Scandinavian Airlines System | 2018-11-8 | View PDF |
| Allegiant Air, LLC | 2018-4-8 | View PDF |
| Hawaiian Airlines, Inc. | 2018-4-7 | View PDF |
| Frontier Airlines, Inc. | 2017-7-8 | View PDF |
| American Airlines Crowell | 2017-1-11 | View PDF |
| Societe Air France | 2016-4-9 | View PDF |
| British Airways Plc | 2016-4-8 | View PDF |
| Lufthansa German Airlines | 2016-4-7 | View PDF |
| United Airlines, Inc. | 2016-1-3 | View PDF |
| Turkish Airlines | 2014-7-18 | View PDF |
| American Airlines, Inc. | 2013-12-4 | View PDF |
| US Airways, Inc. | 2013-11-4 | View PDF |
| Virgin America, Inc. | 2013-9-7 | View PDF |
| Victor Cherenfant et al. v. Spirit Airlines, Inc., and Direct Airline Services, Inc. | 2013-8-20 | View PDF |
| Victor Cherenfant et al. v US Airways, Inc. and Direct Airline Services, Inc. | 2013-8-19 | View PDF |
| Jean Benjamin et al. v JetBlue Airways Corp. and Superior Aircraft Services, Inc. | 2013-8-18 | View PDF |
| Frank Drum v. Southwest Airlines Co. and PrimeFlight Airline Services | 2013-8-17 | View PDF |
| Kyla Thorington et al v. United Airlines, Inc. , and PrimeFlight Airline Services | 2013-8-16 | View PDF |
| Onetha McKnight et al. v. US Airways, Inc., and PrimeFlight Airline Services | 2013-8-15 | View PDF |
| Southwest Airlines Co. | 2013-5-1 | View PDF |
| AeroSvit Airlines | 2012-11-6 | View PDF |
| Dismissal Order | 2012-9-7 | View PDF |
| Virgin America, Inc. | 2012-5-22 | View PDF |
| Frontier Airlines, Inc. | 2012-4-15 | View PDF |
| Allegiant Air, LLC | 2012-2-10 | View PDF |
| Spirit Airlines, Inc. | 2012-1-20 | View PDF |
| Atlantic Southeast Airlines | 2011-7-4 | View PDF |
| Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair | 2011-5-13 | View PDF |
| Delta Air Lines, Inc. | 2011-2-10 | View PDF |
| Mesaba Aviation, Inc. | 2011-1-4 | View PDF |
| JetBlue Airways Corp. | 2010-12-17 | View PDF |
| AirTran Airways | 2010-8-14 | View PDF |
| Compania Panamena de Aviation, S.A. | 2010-7-15 | View PDF |
| Cayman Airways Limited | 2010-6-21 | View PDF |
| Continental Airlines, Inc. | 2010-5-9 | View PDF |
| Bahamasair Limited Holdings | 2010-2-27 | View PDF |
| TAM Linhas Aereas, S.A. | 2010-1-8 | View PDF |
| Jetstar Airways Pty Limited ABN 33 069 720 243 | 2009-10-17 | View PDF |
| Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio | 2008-12-5 | View PDF |
| Primaris Airlines, Inc. | 2008-9-31 | View PDF |
| Compania Mexicana de Aviacion, S.A. de C.V. | 2008-4-6 | View PDF |
| Isair Airlines and Tourism Ltd. | 2007-12-4 | View PDF |
| Eurofly, S.p.A. | 2007-10-25 | View PDF |
| Cayman Airways | 2007-10-19 | View PDF |
| Air New Zealand | 2007-10-8 | View PDF |
| Alia-Royal Jordanian Airlines | 2007-9-19 | View PDF |
| Lloyd Aereo Boliviano, S.A. | 2007-9-11 | View PDF |
| Skyservice Airlines Inc. | 2006-12-26 | View PDF |
| United Airlines | 2006-10-17 | View PDF |
| US Airways, Inc. | 2006-8-26 | View PDF |
| British Airways, PLC | 2006-8-7 | View PDF |
| Complaint of Irvin Rosenfeld v. American Airlines, Inc. | 2006-7-20 | View PDF |
| Aerovias del Continente Americano, S.A. | 2006-6-18 | View PDF |
| Aloha Airlines, Inc. | 2006-2-15 | View PDF |
| Hawaiian Airlines | 2005-10-26 | View PDF |
| Aloha Airlines | 2005-10-25 | View PDF |
| United Air Lines, Inc. | 2005-10-22 | View PDF |
| Petition of JetBlue Airways, Inc. for an Exemption from the Requirements of 14 CFR 382.2 1 (a)(2) | 2005-6-5 | View PDF |
| America West Airlines, Inc. | 2004-8-19 | View PDF |
| Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. | 2004-5-25 | View PDF |
| ATA Airlines, Inc. | 2004-4-22 | View PDF |
| Complaint of Irvin Rosenfeld v. Delta Air Lines, Inc. | 2004-3-27 | View PDF |
| Northwest Airlines, Inc. | 2004-3-4 | View PDF |
| United Air Lines, Inc. | 2003-12-6 | View PDF |
| Frontier Airlines, Inc. | 2003-11-5 | View PDF |
| Delta Air Lines, Inc. | 2003-11-4 | View PDF |
| AirTran Airways | 2003-10-11 | View PDF |
| Ryan International Airlines, Inc. | 2003-9-4 | View PDF |
| Southwest Airlines, Co. | 2003-8-30 | View PDF |
| America West Airlines | 2003-8-29 | View PDF |
| JetBIue Airways | 2003-8-28 | View PDF |
| Liberty Travel | 2003-7-19 | View PDF |
| Trans World Airlines, Inc. | 2003-7-12 | View PDF |
| Northwest Airlines, Inc. | 2003-6-3 | View PDF |
| Mohave County Airport Authority, Inc, Allegiant Air, and Sun Country Airlines | 2003-5-28 | View PDF |
| US Airways, Inc. | 2003-3-19 | View PDF |
| Complaint of Kyle Heck v. Southwest Airlines, Inc. | 2003-3-5 | View PDF |
| American Airlines, Inc., Complaint of Louise Caplan v. American Airlines | 2003-3-1 | View PDF |
| Aloha Island Air, Inc., dba Island air, Inc. | 2002-12-4 | View PDF |
| Alaska Airlines, Inc. | 2002-12-3 | View PDF |
| Petition for Rulemaking of the Tall Club of Silicon Valley | 2002-7-36 | View PDF |
| Louise M. Caplan v. Northwest Airlines, Inc. | 2002-7-21 | View PDF |
| Linda G. Cook and Emma P. Duggan v. Northwest Airlines, Inc. | 2002-3-15 | View PDF |
| Northwest Airlines, Inc. | 2002-3-10 | View PDF |
| Louise M. Caplan v. Continental Airlines, Inc. | 2002-1-5 | View PDF |
Other Documents
| Name | Date | Document |
|---|---|---|
| Final Statement of Enforcement Priorities Regarding Service Animals | 08/08/2019 | View PDF |
| Agreement by and between Copa Airlines and US Department of Transportation - Website Accessibility | 03/26/2018 | View PDF |
| Agreement by and between All Nippon Airways and US Department of Transportation - Website Accessibility | 10/23/2017 | View PDF |
| Agreement by and between Spirit Airlines and US Department of Transportation - Accessible Airport Kiosk | 10/23/2017 | View PDF |
| Agreement by and between Alaska Airlines/Virgin America and US Department of Transportation - Accessible Airport Kiosk | 10/23/2017 | View PDF |
| Agreement by and between Southwest Airlines and US Department of Transportation - Accessible Airport Kiosk | 11/1/2016 | View PDF |
Publications
| Name | Document |
|---|---|
| New Horizons: Information for the Air Traveler with a Disability | View Link |
| Plane Talk: Passenger with Disabilities | View Link |
| Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft | View PDF |
| Passengers With Disabilities: Model Training Program for Airlines | [HOLD] |
| Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities | [HOLD] |
| Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers | View PDF |
| Annual Report on Disability-Related Air Travel Complaints | View Link |
Related Links
| Name |
|---|
| Disability Training Materials and Helpful Information |
| Government Accountability Office (GAO) Report on Disability-Training Programs |
| FAA-Approved Portable Oxygen Concentrators |
Last updated: Wednesday, December 2, 2020