This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing
regulations, 14 CFR part 382 (part 382). It is designed to serve as a brief but
authoritative source of information about the services, facilities, and accommodations
required by the ACAA and the provisions of part 382. The manual does not expand air
carriers’ legal obligations or establish new requirements under the law. It contains
suggested practices and procedures for carriers to use on a voluntary basis to implement
Part 382.