About this Order

This consent order concerns violations by Southwest Airlines Co. (Southwest) of 14 CFR Part 382 (Part 382) requiring carriers to provide timely dispositive written responses to written disability - related air travel complaints alleging a violation of Part 382 and 14 CFR Part 259 requiring carriers to provide a timely substantive written response to written consumer complaints, and related statutory provisions, 49 U.S.C. §§ 41702 and 41705. Violations of 14 CFR Parts 382 and 259 constitute violations of 49 U.S.C.§ 41712, which prohibits carriers from engaging in unfair and deceptive practices and unfair methods of competition.