Ticket Refunds
A compilation of rules, guidance, enforcement orders and other related information regarding aviation ticket refunds.
Rules
Rules on aviation ticket refundsName | Document |
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14 CFR Part 374 | View Rule |
Guidance
Guidance on Airline Ticket Refund RulesName | Date | Document |
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Guidance on the 24-hour reservation requirement | 05/31/2013 | View PDF |
Spirit Airlines Strike | 06/12/2010 | View PDF |
Honoring tickets of insolvent airlines: more information | 01/23/2003 | View in MS Word |
Honoring tickets of insolvent airlines, add'l information | 11/14/2002 | View in MS Word |
Honoring tickets of insolvent airlines | 08/08/2002 | View in MS Word |
Cancellation penalties | 04/10/1992 | View PDF |
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Enforcement Orders
Enforcement orders regarding aviation ticket refundsName | Order No. | Document |
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Mike Borsetti v. British Airways | 2018-5-17 | View PDF |
Allegiant Air, LLC | 2018-4-8 | View PDF |
American Airlines, Inc. | 2017-7-9 | View PDF |
Dynamic International Airways, LLC | 2017-4-12 | View PDF |
Silver Airways LLC | 2016-9-18 | View PDF |
United Airlines, Inc. | 2013-8-27 | View PDF |
JetBlue Airways Corporation | 2013-6-20 | View PDF |
Paragon Air, Inc. | 2009-07-17 | View PDF |
Boston-Maine Airways Corp. | 2006-7-7 | View PDF |
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties | 2003-3-11 | View PDF |
Last updated: Wednesday, September 11, 2019