About this Order

This order concerns violations by Icelandair Group, a/k/a Flugleidir, h.f., d/b/a Icelandair (Icelandair) of the requirements of 14 CFR Part 382 (Part 382), with respect to the filing of annual reports detailing disability-related complaints that Icelandair received from passengers in calendar years 2008, 2009, and 2010. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C. § 41705, and violations of Part 382 also violate the ACAA. This order directs Icelandair to cease and desist from future similar violations of Part 382 and the ACAA and assesses the carrier $30,000 in civil penalties.