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M27-1 Veterans Services Division

Part 1 - General Operations
Part 2 - Veterans Assistance Section
Part 3 - Section 1 Fidiciary and Field Examination Program
Part 3 - Section 2 Service Away from Regional Office
Part 3 - Section 3 Equal Opportunity
Part 4 - Fiduciary Beneficiary System (FBS)

Part 1. General Operations

Introduction
Chapter 1 - Introduction
Chapter 2 - Organization
Chapter 3 - Office Administration - **Redesignated as M21-1, Part VII, Chapter 5
Chapter 4 - Claims Presentation
Chapter 5 - Systematic Analysis of Operations and Supervisory Visits
Chapter 6 - Quality Assurance
Chapter 7 - Productivity, Work Measurement, and Reporting
Chapter 8 - Statistical Reporting
Chapter 9 - [Work-Study Allowance] Program
Chapter 10 - Training
Chapter 11 - Insurance Program
Chapter 12- Outreach Activities - **Redesignated as M21-1, Part VII, Chapter 6

Part 2. Veterans Assistance Section

Introduction
Chapter 1 - Personal Interviewing - **Redesignated as M21-1, Part VII, Chapter 1
Chapter 2 - Telephone Interviewing - **Redesignated as M21-1, Part VII, Chapter 2
Chapter 3 - Operations - **Redesignated as M21-1, Part VII, Chapter 3
Chapter 4 - Flags,Burial and Marker - **Redesignated as M21-1, Part VII, Chapter 4

Part 3

Section 1. Fiduciary and Field Examination Program - Redesignated as M21-1, Part VIII, Section I
Section 2. Service Away From Regional Office
Chapter 11 - Veterans Services Procedures at VA Medical Centers - **Redesignated as M21-1, Part VII, Chapter 7
Chapter 12 - Rescinded per M27-1, Part 1, Change 25
Section 3. Equal Opportunity
Chapter 13 - General Information
Chapter 14 - Equal Opportunity Reviews
Chapter 15 - Equal Opportunity Investigations
Chapter 16 - Equal Opportunity Compliance Records and Reports

Reviewed/Updated Date: September 12, 2007