Plans, Operations & Maintenance Division:
The Logistics Plans, Ops & Maintenance Division is located in Building 154.
Contact us at (309) 782-4949.

Services & Functions
Command Supply Discipline Program (CSDP)
Policies and Procedures
Installation Maintenance
Equipment Management Program (EMP)

Installation Maintenance
Operating Hours: 0600 to 1700 Monday - Friday except US Federal Holidays.
Contracting Officer Representative, Maintenance: (309) 782-1469.
Work Requests: Tenants needing repairs regarding maintenance issues contact Maintenance Officer.

Turn In Standards: Customers will prepare and provide a DA Form 3161 for maintenance
documentation for all equipment turn-in.

Issue Standards: Customers will prepare and provide a DA Form 3161, for maintenance documentation for all equipment issues. Purchasing organization of new equipment is responsible to visually inspect new
equipment to ensure all ordered components are included before an initial inspection will be performed.

Provides primary maintenance by the LRC in the following categories:
1. Tactical vehicles and trailers
2. Construction-engineer equipment
3. Power-generation and light engineer equipment
4. Air conditioning
5. Allied trades (welding, body and fender, radiator repair, glass, light duty fabrication and machining)
6. Batteries
7. Material Handling Equipment (MHE)
8. WHEEGOS and Electric Carts
9. Cranes
10. Industrial bicycles and tricycles
11. GSA vehicles

Click the title to open the following document: DA Form 3161, Request for Issue or Turn-In
Click to view FAQs: Maintenance

Supply & Services Division
The Supply & Services Division is located in Building 154.
Contact us at (309) 782-2231.

Services & Functions:
Property Book Officer (PBO)
Accountable Property Officers (APO)
Property Book Management & Retail Supply
Turn-In Program
Central Issue Facility
Warehousing
Receiving
Shipping
Inventory
Acquisition of Hazardous Material
Hazardous Material Storage Facility
Hazardous Material Management System (HMMS)
Hazardous Material Management Program (HMMP)
Fuel Operations

Warehousing, Shipping & Receiving:
Located in Building 154.
Contact us at (309)782-2507.

Shipping Address:
DODAAC: W90JWP
W6WS USALRCTR ROCK ISLAND LRC
BLDG 154 CHESTNUT AVE
ROCK ISLAND IL 61299-6500

Property Book Management:
Property Book Team is located in Building 154.
Contact the Property Book Officer at (309) 782-1462.

Turn-In Program
ALL Excess Computer Equipment and Other Property Book Items, POC: (309) 782-2023

Financial Liability Investigations of Propery Loss (FLIPL) Reporting:
FLIPL Wizard or DD Form 200 Process (ASC and JMC customers use Automated FLIPL Tracker - AFT)

Click the title to open the following document:
Hand Receipt Holder Handbook

Click the title to open the following form:
DA Form 3161, Request for Issue or Turn-In

Click to view FAQs: Hand Receipts

Ammunition Supply Point:
Located in Building 280.
Operating Hours: By Scheduled Appointment ONLY / NO WEEKEND SUPPORT

Point of Contacts:
For Ammunition Amnesty Turn-in and RIA Ammunition Supply Point Materiel Handlers, contact (309) 782-1622. (24 hr answering machine)

RIA LRC Ammunition Supply, contact (309) 782-6386.

Click to view FAQs: Hazardous Materials

Fuel Operations:
Contact us at (309) 782-1667 or (309) 782-1630.

Click the title to open the following document: VIL Key Request Form

Hazardous Material Management & Storage
Hazardous Material Storage Facility (Oil House), please contact us at (309) 782-1622.

For all other hazardous material questions, please call (309) 782-1667 or (309) 782-1630.

Click to view FAQs: Hazardous Materials

Hazardous Material Management System (HMMS) Database
Click the title to open the following documents:

Signed Charter
Signed Guidance
External HMMS SOP

Click the title to open the following document: DA Form 3161, Request for Issue or Turn-In

Oil House
The Oil House is located in Building 144.
Contact us at (309) 782-1622.

Locations, Hours of Operation & Phone Numbers:

Central Issue Facility (CIF):
Bldg 56 - Inventory: 309-782-6589
Bldg 154 - Admin Area: 309-782-8599

CIF Annex - Hours of Operation*:
Tuesday through Thursday: 0700 – 1330
Monday and Friday are reserved for large units and special orders.
* CIF is by appointment ONLY.
* LRC-RIA - CIF Annex will soon be re-locating to building 145.

Phone Numbers:
S & S Division Chief: 309-782-2231
CIF PBO: 309-782-8599
CIF Manager: 309-782-8599
Issue/Turn-in Points: 309-782-8599

CIF Processing Required Documentation:

In Processing:

• ID Card (Know your PIN)
• Copy of unit assignment orders
• Memo from unit requesting OCIE issue, including menu number assigned to the organization

Out Processing:

• ID Card (Know your PIN)
• Copy of re-assignment orders

Soldiers can access thier OCIE record at the AKO website: www.us.army.mil

Attention: Soldiers Outside of Rock Island Arsenal

Personnel clearing from locations outside of Rock Island Arsenal without OCIE may
be eligible to clear without travelling to Rock Island Arsenal. Please contact the
CIF at 309-782-8599 to determine eligibility and instructions.

Notes:

1. Personnel requiring OCIE for school attendance must bring a copy of the OCIE requirements, provided by the school, to the CIF on the day of issue. This equipment must be returned to the CIF immediately upon completion of the school.

2. This CIF is not authorized to maintain a stock of several items required by personnel deploying. Items not stocked or stocked in extremely limited quantities include, but are not limited to ballistic goggles, first aid kits, knee pads, under garments, and body armor. These items are stocked at the CRC for issue to personnel deploying.

3. Commanders are responsible to ensure Soldiers have 100% of the OCIE or a processed accountability document (i.e. Cash Collection Voucher, Statement of Charges, Damage Statement or a Financial Liability Investigation for missing or damaged items) prior to reporting for out processing at the CIF.

4. Units requiring new OCIE (not currently listed on the unit issue menu) must coordinate the requirement with the CIF Manager or PBO. The HQDA OCIE Central Management Office ( CMO) requires units to fund the purchase of equipment not currently available for issue from the Rock Island Arsenal CIF or through redistribution of stocks from other CIFs.

5. Contractors returning equipment must bring in all issued items or a government payment voucher. Contractors without all issued equipment will be turned away and may return when all items are on hand.

6. When on Permanent Change of Station (PCS) orders and you are required to clear the Rock Island Arsenal CIF, you must turn-in all of the items coded with an ‘N’ in the PCS trans column of your clothing record, regardless of the location of the CIF where it was issued.

Transportation Division, Services & Functions
Installation Transportation Freight Branch
Small Package Program (FEDEX, UPS, DHL)
Transportation Motor Pool
Personal Property Services (Household Goods, Personally Procured Moves (PPM), Unaccompanied Baggage, NTS, POV Storage)
Household Goods
Personally Procured Moves (PPM)
Official Government Passports (VISA’s)
Government Travel Card (GOVCC)
POV Storage

School Bus Registration 12 July 2013 - 14 August 2013
Parents please fill out the following forms for the 2013-2014 school years for Franklin Grade School, Wilson Middle School, and Moline High School.
Please e-mail completed registration packets tosherry.d.duburg.civ@mail.milordeshonda.g.davislocke.civ@mail.mil. Ensure that you maintain the School Bus Rules and Safety Tips for your records.

MEMORANDUM Rock Island Arsenal School Bus Service
School Bus Registration
School Bus Rules and Safety Tips

Installation Transportation Freight Branch
Services include Freight and Requests for Small Package Program (FEDEX, UPS, DHL).

Located in Building 299, Corner of Beck Lane & Gillespie Ave.
Contact: Freight Team Lead at (309) 782-1373 and Small Package Coordinator (309) 782-2662.

Shipping Address:
DODAAC: W52H1C
W0K8 USA Rock Island Arsenal
BLDG 299 Gillespie Ave & Beck Lane
Rock Island, IL 61299-5000

Click to view FAQs: Installation Transportation Freight Branch

Transportation Motor Pool
The Rock Island Arsenal Garrison Transportation Motor Pool has a variety of non-tactical vehicles for a group or individual official travel to include General Services Administration (GSA) Vehicles.

Contact the Transportation Representative at (309) 782-1107 or the Installation Transportation Officer at (309) 782-5602.

Click to view FAQs: Transportation Motor Pool

Personal Property
For Personal Property Customer Service please contact (309) 782-1378 or (309) 782-1360.

Any discrepancies with packing, unpacking, loading or with the Transportation Service provider please contact Quality Assurance at (309) 782-1355. Any issues after hours please contact JPPSO-NE’s emergency number at 978-987-6546.

For Inbound Personal Property (delivery, extensions) please contact 1-800-235-7776 (Joint Personal Property Office NE) handles all inbound inquiries for Rock Island Arsenal.

Click to view FAQs for the following:
Personally Procured Moves (PPM)
Outbound Personal Property

Official Government Passports
The POC for the Govt Passport is now located at the U.S. Post Office Moline:

U.S. Post Office Moline
514 17th Street Moline IL 61265
Phone (309) 764-5011

*The DD1056 is typed by the traveler/applicants office and the "Authorizing Official" is signed by the highest ranking official with signing authority in their office in BLUE ink per the State Dept.

Government Travel Credit Card
Our number is (309) 782-1351 or (309) 782-1355.

Click to view FAQs: Government Travel Credit Card

SATO
For airline and rental car reservations contact Commercial Travel Office
located in Building 102, 1st Floor, NW.

CUSTOMER SERVICE HOURS 0730-1600
Customer Service Rep will be available after hours for emergency services only at (800) 788-7286.

Reservations: (800) 788-7286
Fax Numbers: (309) 788-8574 or (877) 711-6354
E-Mail Address: sato.ria@cwtsatotravel.com

POV Storage
Contact us at (309) 782-1378 or (309) 782-1360.
There is no POV storage on Rock Island Arsenal.
If a member elects to store a vehicle in lieu of shipping a vehicle, they may elect to store their vehicle at a Vehicle Processing Center (VPC) or elect Self Procured Storage in the area. The nearest VPC to Rock Island Arsenal is the St. Louis Vehicle Processing Center in Pontoon Beach, IL, 4236 Crescent Drive, Pontoon Beach, IL - Telephone (800) 275-3706. If a member elects Self Procured Storage contact the Rock Island Transportation Office PRIOR to storing the POV.

The following members are authorized to store their POVS: Single soldiers, dual military and geographical Bachelors that are deploying. POV storage must be authorized in the orders.

Frequently Asked Questions
Click on a subject heading below to view questions and answers relating to your selection. Should you have any further questions, please consult our Overview of Service/Functions for contact information.

Maintenance
I have a mechanical problem with my forklift or electric cart, who should I call? Who do I contact for complaints or questions?
Who do I contact to have material moved from one location to another? I have means to load and offload it.

Hazardous Materials
Where can I access the Oil house inventory spreadsheet?
Where can I access the Track or Non-Trackable Log spreadsheet?
Where can I find MSDS information?
Where can I obtain the VIL Key Request Form?

Hand Receipts
Can a non-supervisor be a hand receipt holder?
Can multiple items be listed on a turn-in for the same make and model?
How do I change an incorrect stock or serial number on my hand receipt?
What form gives authorization to individuals to sign for a hand receipt holder?
Who do I contact to request an extension on my hand receipt inventory?

Freight Branch & Small Package Program
Can the Transportation Office provide a customer a Transportation Accounting Code (TAC) to ship?
Does the RIA receive freight shipments on the weekends?
How do I found out if my shipments have arrived on RIA?
How do I know if my TAC is valid?
What are the criteria for a package to be shipped via Fed EX?
What are the directions to Building 299 Shipping/Receiving?
What are the hours of operation for Transportation Freight, Building 299?
When is the cutoff time for Fed EX?
Where do I obtain Tracking information for my shipment?

Outbound Personal Property
Am I required to be home on the day my goods are packed and loaded?
Can I ship a motorcycle with my household goods?
How do I access DPS?
How does DPS benefit me?
How long does it take to get my household goods picked up?
How long does the TSP have to settle a claim?
How much weight can I ship?
I am on TCS orders and will be deploying soon. Can I put my household goods in storage?
I have recently married and would like to ship my spouse’s personal property. Am I authorized shipment of my spouse’s property at government expense?
I have recently retired and will not be ready to move within the one year time frame. Can this time be extended?
I have Temporary Change of Station (TCS) orders and will be deploying soon. Can I move my family back to my home while I am deployed?
I plan on staying in the local area for a while after I get out of the Military. How long do I have to use my orders?
I recently shipped my household goods and have been deleted from the assignment. How do I get my property back?
What are the Hours of Operation?
What is the Defense Personal Property System (DPS)?
When should I make arrangements?

Personally Procured Moves (PPM)
Can I do a PPM move and have the Government move some of my property?
Do I get paid mileage on a PPM move?
How long does it take to receive my PPM settlement after I complete my move?
I am considering moving my own property to my next duty station. How do I make arrangements for this and can you tell me how much money I will make?
Is my food and lodging covered by my PPM move?
Where can I get my weight tickets for my PPM move?

Inbound Personal Property
Can I ship furniture in my unaccompanied baggage?
How long after my property is delivered do I have to file my claim for damages?
How will I know my shipment has arrived?
I have property shipped here that is in storage. The 90 days storage is about to expire and I am having a house built. How can I get the storage extended?
I just PCS’d and have property at another location. How can I get my property here?
Where do I turn in my paperwork to file a claim for damage to my household goods?
Why do I have to be available from 0800 to 1700 to have my property delivered? Why can’t the moving Company give me a time?
Will the movers return to pick up packing material at a later date?

Non-Temporary Storage
How can I research information concerning shipping and storing my Personal Property and POV?
If I have TDY Orders (DD Form 1610) sending me overseas for 179 days, can I store my household goods and ship some also?
What are my entitlements if I’m attending a service school in conjunction with a PCS?

Passports
Can I apply for a tourist passport through the Transportation Office?
Can I use my no-fee passport for my vacation overseas?
Do I have to have my orders before I can apply for a passport?
How long are no-fee passports good for?
How long does it take to get a no-fee passport?
I am recently married or divorced. How do I change my name on my passport?
I’m in the military, do I need to get a passport?
Who should apply for a no-fee official passport?
Why should I get a no-fee passport if a have a tourist passport?
Will I receive my citizen documentation back?

Government Travel Credit Card (GTCC)
Can I put another traveler’s charges on my GTCC when Temporary Duty (TDY)?
How soon will I receive my GTCC?
Why didn’t I get my renewal card?
Why do I have a restricted GTCC?
Why do I need a Government Travel Credit Card (GTCC) for travel?
Why is my GTCC declining?
Will my past due account affect my personnel credit rating?

Defense Travel System (DTS)
How do I attach my receipts to my voucher?
How do I get my orders to print in a DD1610 format?
How do I know how much I’m allowed for meals and incidentals?
How do I know if my orders are approved?
I am going TDY and enroute to my official trip I would like to make an unofficial stop to visit relatives; can I book the official travel on the same ticket?
What if my temporary duty (TDY) dates changed but the ticket has already been issued? What is the link to DTS?
When will I be ticketed?
When will the ticket be charged to my Government Credit Card (GVCC)?

Transportation Motor Pool
How is liability handled regarding an accident (i.e. personal injury or damage to property)?
Is GSA different than when a government employee uses a rental car for official travel?
What about insurance?
What building do we go to check out and in?
What times are you open for check out and in?

What's New

• Secretary of the Army Transfer Memo