Administrative Services Division
Directorate of Human Resources

Kleber Kaserne, Bldg. 3245, Room 308

DSN 483-7664/7665/7666, CIV 0631-411-7664/7665/7666

HOURS OF OPERATION: Open 8 a.m.-noon and 1-4:30 p.m. Monday-Wednesday, Friday and 1-4:30 p.m. Thursdays.
Closed federal holidays

Mail Distribution Node (MDN)
Bldg 3013, Panzer Kaserne
HOURS OF OPERATION: Open for Unit Mail Call 10:30 a.m. - 12 p.m., Monday to Friday. Closed on Federal Holidays

USAG Rheinland Pfalz Education Services
Directorate of Human Resources

Soldiers, family members and appropriated fund civilians are able to pursue their educational goals and further their careers at their local Army Education Centers. There are opportunities for taking vocational-technical, undergraduate or graduate courses at Central Texas College, Embry-Riddle Aeronautical University, the University of Maryland University College-Europe, and the University of Oklahoma.

The USAG Rheinland-Pfalz Education Center, at Rhine Ordnance Barracks, is the hub for all education activity within the Kaiserslautern Military Community (KMC). This hub supports all those assigned to Landstuhl, Baumholder, Miesau, Pirmasens, Kleber and Panzer Kaserne (in Kaiserslautern) and Army Reserve Soldiers in Europe. Soldiers, Family Members and DACs can visit or contact any education center to get more information about programs and services provided. If you have any general questions regarding education, college enrollment procedures, Army Tuition Assistance, student financial aid (FAFSA), Army Personnel Testing (APT), DANTES, or Functional Academic Skills Training (FAST) do not hesitate to contact YOUR Education Center today.

Soldiers are eligible for the Army’s Tuition Assistance (TA) program. In order to request TA, a Soldier MUST have a GoArmyEd account, meet Army TA eligibility criteria, and enroll in classes through GoArmyEd! If you are a new user, don’t worry, speak with one of our Army education counselors and complete our easy to follow checklist to register today!

REMINDER: Some colleges and universities require students to enroll through the school’s web portal in addition to enrolling via GoArmyEd. Therefore, depending upon your school, some students MUST enroll through their school’s portal, as well as in GoArmyEd, in order to receive TA!

Note: USAG Rheinland-Pfalz Education Centers are closed for training from 1500-1700 on the first Wednesday of every month and on all USAREUR and Federal Holidays.

Rhine Ordnance Barracks Army Education Center

Counseling Services: Bldg. 288
DSN: 493-2588 CIV. 0631-3406-2588

Counseling services are available on a walk-in basis at the ROB Army Education Center. For detailed information on Basic Skills (FAST) classes, classrooms that can be utilized for unit training activities, and other important information see our webpage on GoArmyEd.

Testing Services: Bldg. 285
DSN: 493-2574 CIV. 0631-3406-2574
All testing is done by appointment only. In order to schedule an Army Personnel Test Soldiers must speak with an Army education counselor and have a completed DA 4187 prior to testing.

School Representatives: Bldg. 286

Service	Phone Number	Days Open	Hours Open
Facility Administrator	493-2588	Monday-Friday	8 a.m.-5 p.m.
University of Maryland	493-2577	Monday-Friday	8 a.m.-4:30 p.m.
Central Texas College	493-2580	Monday-Wed Thurs-Fri	8:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m.
University of Oklahoma	486-6797	Wednesday	8 a.m.-4:30 p.m.
Embry-Riddle Aeronautical University	480-5755	Monday	10:30 a.m. - 4:30 p.m. or by appointment

All testing is done by appointment only. Soldiers must have a completed DA 4187 prior to testing.

Kleber Army Education Center

ACES services are available in Bldg. 3245, Rooms 207 & 208 on a walk-in basis. As the In/Out Processing Center for the USAG-Rheinland-Pfalz, new Soldiers will receive their initial briefing on education services, GoArmyEd and Soldier for Life – Transition Assistance Program activities in the KMC during their Kleber In-processing Training Center (ITC) briefings. Computers are available for Soldiers to create their GoArmyEd account, go through the VIA tool to become TA Eligible, and to process other educational activities.

Service	Phone Number	Days Open	Hours Open
University of Maryland	493-2588	Monday-Friday	8 a.m.-5 p.m.

Miesau Army Education Center

ACES services are no longer available on Miesau. Soldiers wishing assistance with counseling and testing services should contact either the Landstuhl or Rhine Ordnance Barracks Army Education Centers.

Landstuhl Army Education Center

Effective 19 January 2016, the Landstuhl Education Center, in Bldg 3701, closed to relocate to Bldg 3722 (next to the gym on LRMC). We are scheduled to reopen in the August/September 2016 time frame when the renovations are completed. During renovation, LRMC Soldiers should contact the ROB Education Center for counseling services and Army Personnel Testing (APT). Those wishing to take DANTES sponsored exams (CLEP, DSST, Pearson VUE and Proctored Exams) need to contact the Ramstein UMUC National Testing Center, Bldg 2104, Rm 109, DSN 480-5611/5833 or CIV 06371-47-5611/5833. You may also contact them by email at: Ramstein-europe@umuc.edu.

Baumholder Army Education Center

The Baumholder Education Center is located on Smith Barracks, Bldg 8332 (next to Iron Works Library), and offers education counseling services, Functional Academic Skills Training (FAST) classes, Army Personnel Testing (APT) exams, college representative services, and has a Multifunctional Learning Facility/Computer Lab for Soldier and Family Member use.

Counseling Services:
DSN: 485-8893 CIV: 06783-68893

Counseling services are available on a walk-in basis Monday-Friday 0800-1700. For detailed information on FAST classes, MLF activities, and other information visit us on GoArmyEd.

Testing Services:
DSN: 485-6452 CIV: 06783-66484

All testing is done by appointment only. In order to schedule an Army Personnel Test Soldiers must speak with an Army education counselor and have a completed DA 4187 prior to testing.

School Representatives:

Service	Phone Number	Days Open	Hours Open
University of Maryland	485-6178	Monday-Friday	8 a.m.-4:30 p.m.
Central Texas College	485-6664	Monday-Wed Thurs-Fri	8:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m.
Embry-Riddle Aeronautical University	480-5755		By appointment

Freedom of Information Act (FOIA)
Directorate of Human Resources

Website:

https://aepubs.army.mil

Email:

usarmy.kaiserslautern.imcom-europe.list.prcoe-inventory@mail.mil
usarmy.kaiserslautern.imcom-europe.list.records-share-group@mail.mil

Voice:

DSN 484-6890/7583 | Civ. 0631-413-6890/7583

Correspondence:

Location:
Bldg. 3041, Panzer Kaserne

Hours:
6:30 a.m.-4 p.m. Monday-Thursday
6:30 a.m.-3 p.m. Fridays
Closed U.S. and German holidays

Unit Address:
USAG Rheinland-Pfalz
Publications and Records Center of Excellence
Attn: IMKA-HRF
Unit 39090
APO AE 09090-9090

Forms Warehouse:
DSN 484-6547, civ. 0631-413-6547

Records Holding:
DSN 484-7573/7583 (civ. 0631-413-7573/7583)
DSN FAX 484-7623 (civ. 0631-413-7623)

Description:
The Publications and Records, Center of Excellence (P&R COE) provides publications and forms support to the European Theater, including deployed units. It also operates the Records Holding Area for the European Theater.

HOW TO SUBMIT A FOIA REQUEST

Click here for a FOIA Request Form

When mailing your form, please label your request "Freedom of Information Act Request" (within the body of the letter and on the envelope), address the request and mail to our address above.

State your willingness to pay applicable fees. If you seek a fee waiver, provide a justification for the waiver.

Describe the specific records you are requesting in enough detail so they can be located with a reasonable amount of effort. Generally, a record is "reasonably described" when the description contains sufficient file-related information (type of document, title, subject area, date of creation, originator, etc.) or the request contains enough event-related information (date and circumstances).

Frequently Asked Questions – FAQ

What is the FOIA?
The FOIA is a federal law that establishes the public's right to request existing records from federal government agencies.

Who can file a FOIA request?
Any "person" can file a FOIA request, including U.S. citizens, foreign nationals, organizations, universities, businesses and state, local, or foreign governments (not including federal agencies or fugitives from the law).

Who is subject to the FOIA, and what type of information can be requested?
The FOIA's scope includes federal executive branch departments, agencies and offices, federal regulatory agencies and federal corporations. Congress, the federal courts and parts of the Executive Office of the President are not subject to the FOIA. State and local governments are likewise not subject to the Federal FOIA, but some states have their own equivalent access laws for state records.

What is a record?
A record is/are the product(s) of data compilation, such as all books, papers, maps, photographs, machine-readable materials (including those in electronic form or format) or other documentary materials, regardless of physical form or characteristics, made or received by an agency of the United States government under federal law in connection with the transaction of public business and in Army possession and control at the time the FOIA request is made.

May I ask questions under the FOIA?
The FOIA does not require federal agencies to answer questions, render opinions or provide subjective evaluations. Requesters must ask for existing records, such as those mentioned above.

What are reasons for not releasing a record?
There are seven reasons why the Army may not release a record requested under the FOIA:

1. The request is transferred to another Army component or federal agency.

2. The Army component determines, through knowledge of its files and reasonable search efforts, that it neither controls nor otherwise possesses the requested record.

3. A record has not been described with sufficient detail to enable the Army component to locate it by conducting a reasonable search.

4. The requester has failed unreasonably to comply with procedural requirements, including payment of fees, imposed by the FOIA and AR 25-55.

5. The request is withdrawn by the requester.

6. The information requested is not a record within the meaning of the FOIA and AR 25-55.

7. The record is denied in whole or part in accordance with procedures set forth in the FOIA and AR 25-55. (See FOIA exemptions, below.)

What are FOIA exemptions?

1. Records currently and properly classified in the interest of national security.

2. Records related solely to internal personnel rules and practices, which, if released, would allow circumvention of an agency function.

3. Records protected by another law that specifically exempts the information from public release.

4. Trade secrets and commercial or financial information obtained from a private source that would cause substantial competitive harm to the source if disclosed.

5. Internal records that are deliberative in nature and are part of the decision-making process that contain opinions and recommendations.

6. Records that, if released, would result in a clearly unwarranted invasion of personal privacy.

7. Investigatory records or information compiled for law-enforcement purposes.

8. Records for the use of an agency responsible for the regulation or supervision of financial institutions.

9. Records containing geological and geophysical information (including maps) concerning wells.

How long will it take for my request to be processed?

The answer to this question depends on the nature of the request. In fairness to all requesters, IMCOM-Europe processes requests in order by date of receipt and according to their complexity. Whenever possible, an initial determination to release or deny a record is made within 20 workdays after receipt of the request. However, due to the volume and complexity of requests received each year, IMCOM-Europe is unable to process all requests within the statute's time requirements.

Under certain conditions, expedited access may be granted if there is a compelling need, such as a threat to life and safety, if the requester has an urgent need to inform the public of actual or alleged federal government activity, if loss of substantial due-process rights is imminent or if a humanitarian need exists.

Do I have to pay for a FOIA request?

The FOIA allows fees to be charged dependent on the category of the requester. It also provides that waivers or reductions in fees be given if disclosing the information is in the public interest. "Public interest" is defined as information that significantly enhances the public's knowledge of the operations and activities of the Army. The FOIA requires that requesters be placed into one of the following categories:

Commercial. Requesters who seek information for a use or purpose that furthers their commercial, trade or profit interest are considered commercial requesters. Commercial requesters pay all fees for the search, review and duplication of records.

Educational. Institutions of education - including preschools, elementary or secondary schools - and institutions of higher learning qualify as educational institutions. The records must further scholarly research. Educational requesters pay only duplication fees, unless it is determined that fees are waived or reduced in the public interest. The first 100 pages are provided at no cost.

Non-commercial Scientific. A non-commercial scientific institution is operated solely for conducting scientific research. The records must be sought to further scientific research. Like educational requesters, these requesters pay only duplication fees, unless it is determined that fees are waived or reduced in the public interest. The first 100 pages are provided at no cost.

News Media. A representative of the news media is a person actively gathering news for an entity organized and operated to publicize or broadcast news to the public. News media pay only duplication fees, unless it is determined that fees are waived or reduced in the public interest. The first 100 pages are provided at no cost.

Other Requester. Requesters who do not qualify in another category are considered "other" requesters and normally make requests for agency records for their personal use. "Other" requesters receive two hours of search time, all review costs and the first 100 pages at no cost.

All requesters must state a willingness to pay fees regardless of the fee category. Making this statement does not mean the requester will necessarily be charged fees. Except for commercial requesters, whose fees total more than $15, waivers are always considered. Fee waivers may be granted when disclosure of the records is in the public interest by being likely to contribute significantly to public understanding of the operations or activities of the government. The following factors are weighed in making a fee-waiver determination:

The subject of the request.

The informative value of the information to be disclosed.

The contribution to an understanding of the subject by the general public likely to result from the disclosure.

The significance of the contribution to public understanding.

Disclosure of the information is not primarily in the commercial interest of the requester.

The ability of the requester to disseminate the information.

Links

Defense Contract Audit Agency (DCAA) Defense Finance and Accounting Service (DFAS) Defense Intelligence Agency (DIA)

National Reconnaissance Office (NRO) Navy Air Force

U.S. Army Records Management and Declassification Agency

For Electronic Reading Room copies of final opinions, adjudications, statements of policy, and administrative staff manuals, go to Washington Headquarters Services (WHS). Click on "FOIA A2 FILES" under "DoD Issuances."

References

Department of Army FOIA Program

AR 25-55

 

ID Cards/DEERS Section
Directorate of Human Resources

***SAVE TIME BY MAKING AN ID CARD APPOINTMENT***
https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=401

Services Include:

• Common Access Card (CAC) Issuance and Update
• DEERS enrollment of newborns and updates
• Family member DoD ID card issuance
• ID tag production
• USAREUR privilege card issuance

Assistance With:

• Dependency determination applications
• Member-of-household applications
• USAREUR In-loco parentis program (Deployments only; dual military or single parent only)

---

Lost/Stolen ID Card

Sponsor must be present or applicant must provide one of the following:

• DD Form 1172 (with notary seal) from the sponsor
• DD Form 1172 verified by another verifying offical from any ID card facility and signed by the sponsor
• Valid power of attorney from the sponsor
• Sponsor's deployment orders

Other Mandatory Requirements:

• MP memorandum confirming report of lost/stolen ID card
• Two forms of ID - one must be a photo ID (not applicable to children under 10 years old)
• Passport, driver's license or national ID card

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Useful Links

• ***SAVE TIME BY MAKING AN ID CARD APPOINTMENT***
  https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=401
• Birth Certificates (urgent processing)
• Birth, Marriage, Divorce, or Death Certificates (non-urgent processing)
• Consulate Report of Birth Abroad
• In-Loco Parentis Program for deploying sponsors (dual military/civilian deployments or single Soldiers/civilians deploying)

---

Frequently Asked Questions

• Emergency Leave: Red Cross message or control number
   
• MEDEVAC: Hospital Memo
   
• Family members of deployed spouse: TCS Orders
   
• 48-Hour separations: Transition Office coordination
   
• Other: As directed by PSB Commander, Chief of Human Resources, or Supervisor of Human Resources Assistant

Why are the waiting times occasionally long?

Occasionally, our customers will experience long waiting times due to reasons listed below. Strong, expedient efforts are made to eliminate delays immediately to prevent long waiting times and extension of work hours. ***SAVE TIME BY MAKING AN ID CARD APPOINTMENT*** https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=401

 
• Computer Systems Outages/Troubleshooting
   
• Unique cases that require research
   
• Shortage of ID Cards/DEERS agents due to deployments, training or emergencies.

Is a SSN or ITIN Mandatory?

Family members must provide their Social Security Number when enrolling in DEERS. The only exceptions are those not eligible for a SSN; the sponsor must provide the ITIN (Individual Taxpayer Identification Number) for these family members. If the SSN or ITIN is not provided within 6 months of being enrolled in DEERS, the family will not be eligible for treatment in the military medical treatment facilities.

Who are the Supporting Personnel Offices that can offer the mandatory verification of employment?

The following SUPPORTING PERSONNEL OFFICES verify customer's employment for issuance of ID cards to sponsors and their family members. The offices issue DD Form 1172-2 as appropriate. The verifying officials must have a DD Form 577 signature card/Signature Memo on file at the ID Card/DEERS office.

Personnel Category	Office Verifying Employment
AAFES Personnel	AAFES Human Resources Office
Contractors	DOCPER
Contractors (Local)	Local Contracting Office
DoD Civilian Employees	Civilian Personnel Activity Center (CPAC)
DoDDS Personnel	District Superintendent Office (DSO)
NAF Employees	NAF Human Resources Office
Retired Military Personnel	Personnel Services Battalion
Uniformed Personnel	Personnel Services Battalion

Military Personnel Division

Online Out-Processing Briefing: FOLLOW THIS LINK
When finished reviewing the briefing you must complete the enclosed memorandum in order to receive your PCS orders and out-processing clearing papers.

 

	Kaiserslautern Military Personnel Division	Baumholder Military Personnel Division
Location	Kleber Kaserne, Bldg 3245, Mannheimer Strasse, 67657 Kaiserslautern	Smith Barracks, Bldg 8660, Bayonet Drive, 55774 Baumholder
Mailing Address	USAG Rheinland-Pfalz, MPD (IMRP-HRM), Unit 23152, APO AE 09054	USAG Rheinland-Pfalz, MPD (IMRP-B-HRM), Unit 23746, APO AE 09034
Phone	Civilian prefix for DSN 483-xxxx is 0631-411-xxxx Civilian prefix for DSN 493-xxxx is 0631-3406-xxxx MPD FAX is 483-8374 / 0631-4118374	Civilian prefix for DSN 485-xxxx is 06783-6-xxxx Civilian prefix for DSN 493-xxxx is 0631-3406-xxxx MPD FAX is 485-8597/ 06783-6-8597
MPD Chief	483-8062	485-7255
MPD Personnel Automation Section (PAS) Chief for EU04 (PAIs, DEROS Mgt, Deviation Reports, Assistance with Military HR systems, i.e., PERNET, EDAS, TOPMIS, eMILPO, Datastore, DAMPS OCOTCS, iPERMS, etc.)	483-8062 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-mpd-it-help@mail.mil	Contact MPD Chief, 485-7255
Casualty Services	483-7401 24-hour Casualty on-Call: 0162-234-2534 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-casualty@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-6788 24-hour Casualty On-Call: 0162-270-8357 Email: usarmy.baumholder.imcom-europe.mbx.casualty-assistance@mail.mil Mon-Fri: 0815-1615. Lunch 1200-1300.
Installation Voting Assistance	483-6123 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-voting@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-8692 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-voting@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300
Supervisor, Military Personnel Services	483-7454	485-8545 / 7255
Military Personnel Services Reassignment Work Center (PCS & TCS orders)	483-8357 / 8328 / 7189 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-reassignments@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-7080 / 6430 Email: usarmy.baumholder.imcom-europe.list.reassignment-office@mail.mil Mon-Fri 0830-1145 & 1300-1615. Lunch 1200-1300. Closed Wednesdays 0800-1200.
Military Personnel Services Military Personnel Records (ERB & ORB Updates, DD93, SGLI, FSGLI, ID Tags, iPERMS Records Reviews, Service Computations, Records In- & Out-Processing, Good Conduct Medal Orders)	483-8390 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-mpd-pss@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-7309 / 8078 Email: usarmy.baumholder.imcom-europe.list.military-personnel-actions@mail.mil Mon-Fri 0830-1145 & 1300-1615. Lunch 1200-1300.
Military Personnel Services Military Personnel Actions (FLPB, SDAP, MOS Actions, Command Sponsorship, Family Travel, ERD orders, MACP, Name Change, Change of Tour, Promotions, OCS Boards):	483-6353 / 8648 / 6123 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-mpd-pss@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300.	485-7309 / 8078 Email: usarmy.baumholder.imcom-europe.list.military-personnel-actions@mail.mil Mon-Fri 0830-1145 & 1300-1615. Lunch 1200-1300
** Early Return of Dependents (ERD) ** The garrison DHR Support Office processes ERDs for approval by the Garrison Commander. The MPD issues the ERD orders after approval by Garrison Commander.	493-4227 (DHR POC) Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-dhr-asd@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300
** Soldier Readiness Processing (SRP) ** The garrison DPTMS schedules SRPs	493-4124 (DPTMS POC in Kaiserslautern)	531-2740 / CIV 0611-143-531-2740 (DPTMS POC in Baumholder)
Supervisor, Passports & DEERS / ID Cards	483-8892	485-8545
Passports / SOFA / Ration Cards (Tourist Passports, Official Passports, No-Fee Passports, Consular Report of Birth Abroad (CRBA), SOFA Cards, Rations Cards, Visa and Naturalization information)	483-7659 / 8434 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-passport@mail.mil Mon-Thurs 0800-1200 for appointments for CRBAs and families with 4 or more passports applications. All other services are walk-in from 1300 to 1530.  Lunch 1200-1300. Closed Fridays.	485-7533 / 7215 Email: usarmy.baumholder.imcom-europe.mbx.passport-and-id-office@mail.mil Mon-Thurs Walk-in 0830-1130.  Appointments 1300-1600.  Lunch 1200-1300.  Closed Fridays.
DEERS / ID Cards	483-7072 / 7662 / 8437 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-id@mail.mil Mon-Thurs 0800-1530. Fri 0800-1200	485-6199 Email: usarmy.baumholder.imcom-europe.mbx.passport-and-id-office@mail.mil Mon-Fri 0810-1145 & 1300-1630. Lunch 1200-1300.
***SAVE TIME BY MAKING AN ID CARD APPOINTMENT ONLINE*** Kaiserslautern: https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=401 Baumholder: https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=402
Manager, Central Processing Facility (CPF)	483-8405	485-8545
In- & Out-Processing (Community In-Processing & Out-Processing Checklists)	483-7372 / 8342 / 8838 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-cpf@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-8376 / 7762 Email: usarmy.baumholder.imcom-europe.list.central-processing-facility@mail.mil Mon-Fri 0815-1145 & 1300-1615. Lunch 1200-1300
In-Processing Training Center (ITC)	ITC Coordinator: 483-7333 ITC Assistant: 483-8805 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-sponsorship@mail.mil Mon-Fri 0900-1630. Lunch 1200-1300	ITC Coordinator: 485-7574 ITC Assistant: 485-8376 / 7762 Email: usarmy.baumholder.imcom-europe.list.central-processing-facility@mail.mil Mon-Fri 0815-1145 & 1300-1615. Lunch 1200-1300
Total Army Sponsorship Program (TASP)	Installation Sponsorship Liaison (ISL): 483-7333 ISL Assistant: 483-8805 24-hour S-Bus On-Call: 0162-2969162 Email: usarmy.rheinland-pfalz.imcom-europe.mbx.usag-r-p-sponsorship@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	Installation Sponsorship Liaison (ISL): 485-8272 ISL Assistant: 485-7574 24-hour S-Bus On-Call: 0162-270-8381 Email: usarmy.baumholder.imcom-europe.list.central-processing-facility@mail.mil Mon-Fri 0815-1145 & 1300-1615. Lunch 1200-1300
Post - Retirement Services Officer (RSO)	483-8405 Email: usarmy.rheinland-pfalz.imcom-europe.list.usag-r-p-ret-svcs@mail.mil Mon-Fri 0800-1600. Lunch 1200-1300	485-6788 Email: usarmy.baumholder.imcom-europe.mbx.bhmc-retirement-svcs@mail.mil Mon-Fri 0815-1145 & 1300-1615. Lunch 1200-1300
Transition Services Manager, Soldier for Life - Transition Assistance Program (SFL-TAP)	483-8463	483-8463
Soldier for Life - Transition Assistance Program (SFL-TAP)	Kleber Kaserne, Bldg 3205 483-7089 Email: sfltap.kaiserslautern@serco-na.com Mon-Fri 0800-1630. Lunch 1200-1300	Smith Barracks, Bldg 8670 485-6330 Email: sfltap.baumholder@serco-na.com Mon-Fri 0800-1630. Lunch 1200-1300
Transition Center & Pre-Retirement Services	Kleber Kaserne, Bldg 3205 483-7071 Mon-Fri 0800-1600. Lunch 1200-1300	Smith Barracks, Bldg 8670, Room 3 485-6943 Mon-Fri 0900-1200 Appointment Only. 1300-1530 Walk-In.

Passports
Directorate of Human Resources

Please note: ALL passport applications must be completed following the directions on the drop-down menus. NO "pen and ink" changes permitted!
Click here for directions to the passport office!

Postal and Mail Services
Directorate of Human Resources

Postmaster Contact Information

Rhine Ordnance Barracks, Landstuhl, Pirmasens and Miesau:
DSN 493-2818, civ. 0631-3406-2818

Panzer Kaserne, Germersheim:
DSN 484-8496, civ. 0631-413-8496

Kleber Kaserne and Sembach:
DSN 483-8744/496-7748, civ. 0631-411-8744/06302-67-7748

Official Mail Distribution Center

Bldg. 3013, Panzer Kaserne
Hours: 8 a.m.-noon and 1-3 p.m. Monday-Friday

Community Mail Rooms and Postal Service Centers

*All facilities are closed federal holidays for mail-out and pick-up*
Postal Service Center (PSC) 469
Bldg. 3243, Kleber Kaserne
APO AE 09227
DSN 483-8744, civ. 0631-411-8744
Parcel pick-up window: 11 a.m.-6 p.m. Monday-Friday
Finance Window: 9:30 a.m.-4:30 p.m. Monday, Wednesday and Thursday

Community Mail Room (CMR) 403
Bldg. 1345, Miesau
APO AE 09059
DSN 481-3631, civ. 06372-842-3631
Mail pick-up: 2-6 p.m. Monday-Friday

Postal Service Center (PSC) 10
Bldg. 222, Sembach
APO AE 09142
DSN 496-7748, civ. 06302-67-7748
Parcel pick-up window: 11 a.m.-6 p.m. Monday-Friday
Finance window: 9:30 a.m.-4 p.m. Monday, Tuesday and Friday
Official mail drop-off: 10 a.m.-noon Monday-Friday

Community Mail Room (CMR) 402
Bldg. 3766, Wilson Barracks (Landstuhl)
APO AE 09180
DSN 486-8131, civ. 06371-86-8131
Parcel pick-up window: 7 a.m.-5 p.m. Monday-Friday
Finance window: 10 a.m.-4 p.m. Monday-Friday

Community Mail Room (CMR) 479
Bldg. 3106, Panzer Kaserne
APO AE 09263
DSN 484-7710, civ. 0631-413-7710

Community Mail Room (CMR) 434 Bldg. 4108, Pirmasens Kaserne
APO AE 09138
DSN 495-6420, civ. 06331-86-6420
Parcel pick-up window: 7:30-9 a.m. and 3-4:30 p.m. Monday-Friday
Click-N-Ship: 7:30 a.m.-4 p.m. Monday-Friday

Postal Service Center (PSC) 422
Bldg. 0291, Rhine Ordnance Barracks
APO AE 09067
Parcel pick-up window: 11 a.m.-6 p.m. Monday-Friday
Finance window: 10 a.m.-3 p.m. Tuesday-Friday

Community Mail Room (CMR) 425 Bldg. 7826, Germersheim
APO AE 09095
DSN 378-3512/3536, civ. 0727-458-512
Parcel pick-up window: 9 a.m.-5 p.m. Monday-Friday
Finance Window: 9 a.m.-3 p.m. Monday-Friday