DigitalGov University Course Catalog
- Analytics
- APIs and Data
- Challenges and Prizes
- Contact Centers
- Customer Service
- Digital Government Strategy
- Mobile
- Plain Language and Writing for the Web
- Requirements and Best Practices
- Social Media
- Technology
- Usability and Accessibility
- Web Content Creation and Maintenance
-
New Media Talks
Here's a list of all the classes we offer:
Analytics
- Above & Beyond Metrics: Tell a Story with Reports (February 2013)
- Joe Pagano Web Analytics Memorial Lecture Series—Measurements with Meaning: Developing an Analytics Strategy (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
- Forum Call: Digital Metrics Overview (October 2012)
- Using Google+ in Government (September 2012)
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Project-Level Social Media Strategy (April 2012)
- Essentials of Customer Metrics (January 2012)
- Joe Pagano Memorial Web Analytics Lecture Series: The Future of the Web and New Media in Government (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
- Creating Web Metrics Reports that Rock (October 2009)
APIs and Data
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Forum Call: APIs and Government (December 2011)
- Telling Compelling Stories with Numbers: Data Visualization and Communication (October 2010)
- Socrata: Making Data Social (August 2010)
Challenges and Prizes
- January Challenge & Prize Training (January 2013)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Vendor Showcase: Challenge and Competition Services (February 2012)
- Challenges and Prizes: You Plus Outside Expertise Equals Success (February 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Apps Challenge Workshop(March 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
Contact Centers
- The Value of Home-Based Agents in Government Contact Centers (January 2013)
- Government Contact Center Customer Satisfaction Survey Results (February 2012)
- The Drivers of Customer Satisfaction in Contact Centers (October 2011)
- 2011 Government Contact Center Conference Presentations (September 2011)
Customer Service
- Joe Pagano Memorial Web Analytics Lecture Series: Measurements with Meaning(November 2012)
- Using Google+ in Government (September 2012)
- The Essentials of Customer Experience: Going Beyond Customer Service (June 2012)
- Get Serious About Customer Service: Best Practices for Implementing the Customer Service Initiative in Your Agency (October 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
- The Magic of Exceptional Customer Service (September 2010)
Digital Government Strategy
- Above & Beyond Metrics: Tell a Story with Reports
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- Forum Call: Meaningful Metrics—From Gathering to Analyzing Digital Metrics (October 2012)
- Forum Call: Digital Metrics Overview (October 2012)
- API Webinar Series: Case Studies from Federal Register, NASA, and GSA (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- API Webinar Series: Case Studies from the FCC, FAA, and Department of Labor (September 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Forum Call: APIs and Government (December 2011)
Mobile
- You’ll Have Them at Swipe: Make An Awesome Mobile User Experience (February 2013)
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
- Using Social Media for Recruitment (November 2012)
- .Gov+API Unconference—Web APIs and Your Agency (November 2012)
- Mobile App Life Cycle (October 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- API Webinar Series: Case Studies From Federal Register, NASA, and GSA (September 2012)
- API Webinar Series: Case Studies From the FCC, FAA, and Department of Labor (August 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Mobile Apps vs. Mobile Websites (December 2011)
- Going Mobile (May 2011)
- Mobile Strategy at the Smithsonian (July 2011)
- Apps Challenge Workshop (March 2011)
- Designing a Mobile Friendly Website (November 2010)
Plain Language and Writing for the Web
- Plain Language: Writing for the Web Seminar (February 2013)
- Social Media: You Still Need Plain Language (January 2013)
- Essentials of Plain Language (October 2012)
- Write Great Web Content: Plain Language in Action (June 2012)
- Writing for the Web Workshop (April 2012)
- Plain Language Basics (January 2012)
- Get Your Plain Language Questions Answered (December 2011)
- Using Plain Language to Communicate Health Information (November 2011)
- Plain Language in Regulations and Policy (October 2011)
- What Not to Web: Plain Language and Writing for the Web Made Easy (September 2011)
- Plain Language: The Act, What It Means, What YOU Need to Do (August 2011)
- Write Plainly: An Update on Plain Writing Principles and the New Law (January 2011)
- Writing Well for Online Readers: Essentials for Writing in Plain Language (October 2010)
- Plain Language in Practice: Writing for the Web (October 2008)
Requirements and Best Practices
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Forum Call: HowTo.gov Resources to Help You Meet the Digital Strategy Milestones (December 2012)
- Using Social Media for Recruitment (November 2012)
- .Gov+API Unconference—Web APIs and Your Agency (November 2012)
- Joe Pagano Web Analytics Memorial Lecture Series: Measurements with Meaning (November 2012)
- Essentials of Plain Language (October 2012)
- Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Multilingual Social Media Strategy for Government (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- API Webinar Series 202—Case Studies from Federal Register, NASA, and GSA (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- API Webinar Series: APIs 201—Case Studies from the FCC, FAA, and Department of Labor (August 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Best Practices of Multilingual Websites (September 2009)
- Best Practices for Blogging (May 2009)
Social Media
- Social Media: You Still Need Plain Language (January 2013)
- Making Social Media More Accessible: What You Can Do Today (December 2012)
- Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
- Using Social Media for Recruitment (November 2012)
- Multilingual Social Media Strategy for Government (October 2012)
- Using Google+ in Government (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- Federal Social Media Camp (June 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Yammer: The Power of Social Networking Inside Government Agencies (March 2012)
- Project-Level Social Media Strategy (April 2012)
- Facebook Timeline Briefing (March 2012)
- Essentials of Video (March 2012)
- Engaging Audiences with Twitter (January 2012)
- Engage and Innovate with Challenges and Challenge.gov (December 2011)
- The Future of the Web and New Media in Government—first lecture in the Joe Pagano Memorial Web Analytics Lecture Series (December 2011)
- The Basics of Social Media Metrics (December 2011)
- Tumblr—How Blogs Connect You with Citizens (November 2011)
- Crowd-Sourced Wikis for Government Ideation (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- How to Use Challenge.gov: Supporting Federal Agency Challenges & Prize Competitions (September 2011)
- Connecting Citizens: Foursquare and the National Archives and Records Administration (August 2011)
- Click to Play: Start the Digital Conversation Now (June 2011)
- Video Bootcamp (May 2011)
- Going Mobile (May 2011)
- Designing Social Media Policy for Government: Eight Essential Elements (April 2011)
- Apps Challenge Workshop (March 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Best Practices for Federal Government Contests and Online Challenges—Panel Event (November 2010)
- Designing a Mobile Friendly Website (November 2010)
- Essentials of Social Media (October 2010)
- Socrata: Making Data Social (August 2010)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory–Using Social Media to Engage Employees at TSA (January 2010)
- Scribd.com: Uses in Government (July 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Technology
- Mobile Gov Opportunities and the Digital Government Strategy (January 2013)
- Completing the FedRAMP Security Authorization Process (January 2013)
- Developing Your FedRAMP System Security Plan (November 2012)
- Getting Started on the FedRAMP Security Authorization Process (November 2012)
- API Webinar Series: APIs and the Digital Government Strategy (November 2012)
- Case Study: How NOAA & Local Agencies Engaged Citizens During Sandy (November 2012)
- Using Social Media for Recruitment (November 2012)
- .Gov+API Unconference—Web APIs and Your Agency (November 2012)
- API Webinar Series: Advanced Technical Overview—Formats, Keys, Analytics (October 2012)
- Challenges and Prizes Webinar Series: DOL and Mobile Apps Case Study (October 2012)
- Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
- Multilingual Social Media Strategy for Government (October 2012)
- API Webinar Series: Advanced Operations—Contracting, Legal, and IT Security (October 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- API Webinar Series: Case Studies From Federal Register, NASA, and GSA (September 2012)
- Digital Strategy Series: Governance Recommendations (September 2012)
- API Webinar Series: Case Studies From the FCC, FAA, and Department of Labor (August 2012)
- Mobile Webinar Series: Mobile First (July 2012)
- API Webinar Series: APIs for Dummies—An Introduction to APIs (July 2012)
- Game On! How Gamification Can Work in Government (July 2012)
- Mobile Webinar Series: Responsive Design (June 2012)
- Public Value Assessment Tool: What is It? (June 2012)
- Mobile Platform Development Series: Apple (May 2012)
- Mobile Platform Development Series: Microsoft (April 2012)
- Mobile Platform Development Series: BlackBerry (April 2012)
- Essentials of Video (March 2012)
- FedRAMP Concept of Operations Briefing (February 2012)
- Forum Call: APIs and Government (December 2011)
- Mobile Apps vs. Mobile Websites (December 2011)
- Leveraging the Government Experience Through QR Codes (September 2011)
- USASearch: Enhancing Your Website's Search (July 2011)
- Mobile Strategy at the Smithsonian (July 2011)
- Going Mobile (May 2011)
- Video Bootcamp (May 2011)
- Apps Challenge Workshop (March 2011)
- SMS Best Practices: Lessons Learned from a Text Messaging Pilot at CDC (February 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Designing a Mobile Friendly Website (November 2010)
- Intro to Virtual Worlds (October 2010)
- Socrata: Making Data Social (August 2010)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
Usability and Accessibility
- Think-Aloud Protocols for Website Usability Testing (January 2013)
- Making Social Media More Accessible: What You Can Do Today (December 2012)
- Role-Based Accessibility in Government: Everyone's Responsibility (October 2012)
- Essentials of Accessibility/Section 508 (April 2012)
- Usability Testing and Debriefing Best Practices (March 2012)
- Usability Testing: The First Fridays "Discount" Method (January 2012)
- No FAIL Accessibility Testing (June 2011)
- Usability Testing—It's Not Rocket Surgery (April 2011)
- Card Sorting Demystified—Hands-On Techniques for Organizing Your Website (January 2011)
- Using Persuasion, Emotion, and Design to Meet Customer Needs (December 2010)
- Improve Efficiency and Usability with Design Templates (November 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- User-Centered Design for Government Websites (September 2009)
Web Content Creation and Maintenance
- Why Choose Drupal? (January 2013)
- Essentials of Plain Language (October 2012)
- USASearch: Enhancing Your Website's Search (July 2011)
- Proven Strategies for Getting Readable Content: The Content Managers Playbook (February 2011)
- Delivering Great Customer Service: Essentials for Government Web Managers (January 2011)
- WordPress for Government Blogs and Microsites (January 2011)
- Meeting Federal Web Requirements and Best Practices (January 2011)
- Develop and Implement a Content Strategy (November 2010)
- Three Essential Tips for Creating a Task-Based Website (January 2010)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- Wiki Tools: Uses in Government (October 2009)
- The Science of Search: Competitive Intelligence for the Government Web Manager (April 2009)
New Media Talks
- Collaboration Fast & Easy: Hackpad for Government (January 2013)
- Using Social Media for Recruitment (November 2012)
- Data Visualization and Infographics in Government (October 2012)
- Using Google+ in Government (September 2012)
- Game On! How Gamification Can Work in Government (July 2012)
- A Public Value Analysis Tool for Open Government Planning (June 2012)
- Storify: Creating Stories by Curating the Best of Social Media (May 2012)
- Minimize IT Security Risks While Using Social Media (May 2012)
- Hatch Act: Dos and Don'ts for Feds on Social Media (April 2012)
- Help Customers StumbleUpon Your Site (February 2012)
- Tumblr—How Blogs Connect You with Citizens (November 2011)
- Crowd-Sourced Wikis for Government Ideation (November 2011)
- Back to Basics: The Essentials of Facebook and Twitter (October 2011)
- Facebook: Strategies and Stories from Successful Government Agencies (March 2010)
- How to be "Social" at Work—Guidance for Government Employees Who Participate in Social Media (February 2010)
- Forum Call: IdeaFactory—Using Social Media to Engage Employees at TSA (January 2010)
- Drupal/Acquia—Implementing the Open Government Directive with Open Source Drupal (January 2010)
- OptimalSort—Card Sorting Made Easy (December 2009)
- Wiki Tools: Uses in Government (October 2009)
- User-Centered Design for Government Websites (September 2009)
- Scribd.com: Uses in Government (July 2009)
- Best Practices for Blogging (May 2009)
- Facebook: Uses in Government (April 2009)
- Developing a Successful Video Strategy With YouTube (March 2009)
Content Lead:
DigitalGov University Team
Page Reviewed/Updated: February 14, 2013