Welcome to IT Shared Services

Welcome to IT Shared Services!
IT Shared Services (ITSS) is part of the Finance Division of The University of North Texas System. The mission of ITSS is simple: To be the best at delivering customer-aligned IT solutions and services. Services are provided to all member institutions using an IT shared services governance model.

ITSS News

RSS Feed (view all news stories)

Change Management

Submitted by Michael DiPaolo on Fri, 2012-11-09 08:32

We have a broken change management process, especially in the infrastructure areas.  I have ordered an immediate halt to all non-operational changes without the explicit approval of the executive team (that team includes John Hooper, Charlotte Russell, Dorothy Flores, Wil Clark and myself).

User Requisition of Virtual Servers Saves University over $2M and Cuts Deployment from Weeks to Minutes

Submitted by Cathy Gonzalez on Thu, 2012-11-01 09:35

A recent case study published for CIO Executive Council members worldwide highlights an exemplary service improvement in UNT System’s IT Shared Services (ITSS) that centers around an IT solution titled “Virtual Server Services.”  The CIO Executive Council provides a noncompetitive, nonthreatening environment for CIOs to exchange information, discuss challenges and opportunities, and share experiences.  Top IT executives are able to engage in robust interactions in order to bring measurable value to their organizations and to su

Strategic Plan - What It Means

Submitted by Michael DiPaolo on Wed, 2012-10-31 08:13

ITSS has in place an approved strategic plan.  That plan has a large number of initiatives, all designed to meet the plan objectives and ultimately move the ITSS strategy forward.  Each initiative has been assigned to an ITSS Director.  The initiatives have been scheduled over the next three years and mid-level tasks are being developed for each initiative.  These initiatives are really projects and will be executed as ITSS projects.  This type of engagement in a strategic plan is unknown to most of you. 

Pages