- CDSE
- About Us
- Registrar
- - STEPP Overview
- - Create an account
- - Log in
- - Your homepage
- - Establish your preferences
- - Browse/search for training
- - Register for training
- - View your training
- - Launch your training
- - Cancel your training
- - View your progress
- - View/print your certificate
- - View your transcript
- - Update your profile
- - Help/FAQs
- Training
- Education
- Certification
- Resources & Job Aids
- Contact CDSE
STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Perception Error Message
What do I do if, when trying to access a course/exam, the message "Access denied - Unable to proceed due to improper call of Perception" appears on my screen?
This error message most typically is related to Flash Player not loading the course properly. Please delete the cache in Internet Explorer (Tools > Internet Options > General Tab > delete browsing history). Close Internet Explorer. Reopen Internet Explorer and reinstall the latest Flash player: http://get.adobe.com/flash player/. Additionally, be sure that Internet Explorer is set to "Trust our training site." You may do this in Internet Explorer by going to Tools > Internet Options > Security Tab. Select "Trusted sites" and click the Sites button. Add the website to the zone and uncheck the box "Require Server Verification..." Press the Close button and then the OK button.