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STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
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- Waiting lists
FAQs by Course
Test scores
What do I do if I took an exam and passed but the system does not show that I passed?
Contact the Registrar at cdse.registrar.support@dss.mil for assistance.
Why doesn't my % score(s) appear on my transcript?
At the end of the test you should have seen your % score. Your transcript for any course taken will only show a pass or fail grade. The % figures are maintained on another system in case we have to investigate a student's record. We are not able to post % scores onto your records. The same is true for the study hours taken to complete the course. We are only given the date and time you completed the course. Not total time from start to finish.