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STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Prerequisites
How do I know if there are any prerequisites for my scheduled class?
Look under Prerequisites in the course description or class details.
What should I do if I completed the prerequisite(s) for a course but STEPP does not show my completion/certificate?
When completing online prerequisites, please allow 48-72 hours for our system to update its records. Should you require this information to be shown sooner, please fax your completion of training certificate to the Registrar's Office at (410) 865-2719. Once we receive the certificate, we will override the system to accept the certificate.
Do I have to complete prerequisites before registering for an instructor-led class?
Yes. You must complete all required prerequisites prior to registering for that instructor-led class.