The E-Filing System makes it faster and easier for you to file complaints with OSC over the Internet.

The system uses a single sign-in service enabling you to gain access to your account information, file new complaints, retrieve information on your previously filed complaints, and check the status of your outstanding complaints using an e-mail address and password.

The system takes advantage of a centralized database service to assist you in fast, secure and error-free filing online. The database service verifies that the information you enter is consistent and correct. It remembers your information and stores it in a central database using encryption technology and access restrictions to protect your security.

By providing you with an easy way to file your complaints online, OSC expects to increase the use of its online services in order to better understand and serve its customers' needs.