Seven Steps
to performance-based acquisition
    
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step 7

Manage Performance
Ask the right questions.

It is important to keep the focus of the meetings on improving performance, not evaluating people. Each meeting should start with the questions, "Are we measuring the right thing?" and "How are we doing?" It is important to continually revisit the success measures the team identified during Step Two. Other important questions are--

  • Is the acquisition achieving its cost, schedule, and performance goals?
  • Is the contractor meeting or exceeding the contract's performance-based requirements?
  • How effective is the contractor's performance in meeting or contributing to the agency's program performance goals?
  • Are there problems or issues that we can address to mitigate risk?



There should be time in each meeting where the agency asks, "Is there anything we are requiring that is affecting the job you can do in terms of quality, cost, schedule, or delivering the solution?" Actions discussed should be recorded for the convenience of all parties, with responsibilities and due dates assigned.

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