JUSFC A Guide to Customer Service Revised January, 2009
Creating a Better Commission
Our Purpose
The Japan-United States Friendship Commission, an independent federal agency established by Congress in 1975 (P.L. 94-118), is dedicated to promoting mutual understanding and cooperation between the United States and Japan. The purpose of the Commission, as defined in the Japan-United States Friendship Act, is to provide "aid to education and culture at the highest level in order to enhance reciprocal people-to-people understanding and to support the close friendship and mutuality of interests between the United States and Japan." It administers grant programs in the following areas:
- Japanese Studies in the United States
- Public Affairs/Education
- The Study of the United States in Japan
- The Arts
Help and Information
Commission staff members will provide general assistance and information about our programs over the telephone or in person.
Commission staff members are also available to speak to groups of individuals at appropriate public forums to present Commission programming priorities to interested audiences.
Our Service
The Commission's program areas, listed above, have become the basis for evaluating requests, making grant decisions, and stimulating new activities in both countries, in the interest of Japan-US communication and cooperation. These areas have been chosen on the basis of the Commission's considered judgment that both highly-trained specialists and a much broader public understanding and cultural involvement are essential to a stable foundation for the Japan-US relationship in the years ahead.
Our Standards
- You will be treated with courtesy and professionalism every time you contact us.
- We will provide you with all the information you need in order to understand Commission programs.
- We will respond to your requests for applications and/or routine information on the same day whenever possible.
- We will also provide you with information about other existing grant programs that may help you.
- We will strive to make information available through additional channels, including electronic media, and intermediaries such as other Japan-related organizations and libraries.
- You can expect us to deliver our services fairly and to the same high standards to all our clients regardless of race, color, age, religion, sex, national origin, sexual orientation, political preference, labor organization or non-affiliation, marital status, parental status or non-disqualifying handicap.
