| Ombudsperson | Last Updated: December 9, 2011 |
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MISSION: The mission of the Ombudsperson's Office is to serve as the command's focal point for receiving, reviewing and facilitating quick resolutions to acquisition related inquires brought to its attention by the private sector. OBJECTIVES:
The Ombudsperson acts as TACOM's independent and impartial official in resolving issues in order to improve the overall acquisition process. Building trust and credibility is vital to the success of the Ombudsperson's program. Most of the time, problems and concerns are resolved through the normal channels; however, there are times when issues are not addressed to the satisfaction of a given party. It is at this time that the Ombudsperson's service is needed. The Ombudsperson recognizes that reasonable people disagree and strongly believe in the merits of their point of view. Because the Ombudsperson is neutral, an effective listener and communicator and safeguards the interest of the parties involved, both TACOM and the private sector feel that they can get an objective review of the issue and a timely response. All contact with the Ombudsperson is not necessarily the result of a conflict or dispute. The Ombudsperson answers a variety of general inquiries and provides assistance in putting the right people in touch with each other. The TACOM Ombudsperson is LaRuth Shepherd, (586) 282-6597, e-mail address: laruth.shepherd.civ@mail.mil. Please contact me if you have any concerns. Remember, I am here to serve you, the customer! Another avenue you can use, if you wish to protest some feature of an acquisition, is to protest to TACOM's headquarters, the Army Materiel Command. The AMC-level protest program encourages interested parties to seek resolution of their concerns within AMC as an Alternative Dispute Resolution forum, rather than filing a protest with the General Accounting Office or other external forum. Contract award or performance is suspended during an AMC-level protest to the same extent, and within the same time periods, as would apply to a protest filed with the GAO. The AMC program has a goal of resolving protests within 20 working days from the date of filing. To be timely, AMC-level protests must be filed within the periods specified in subpart 33.103 of the Federal Acquisition Regulation. (g) To file an AMC-level protest, send the protest to:
You can use the following URL to view the complete AMC-level protest procedures www.amc.army.mil/pa/commandcounsel.asp
BOTTOM LINE: AN IMPROVED ACQUISITION PROCESS
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