Please use the links on the right side of this page for further information on Patient Services
Download our VA St. Louis Health Care System 2012 Patient Informational Guide *
Before You Visit
Determine Your Eligibility
Before receiving services with VAMC St. Louis, you should first determine your eligibility. Eligibility information page to make an application for health care benefits.
Schedule, Change, or Cancel an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Schedule an appointment.
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Reschedule or cancel your appointment.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. Educational resources available to you.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
If you want to contact the Joint Commission
The Joint Commission uses information from a variety of sources to improve the quality and safety of the more than 18,000 health care organizations it accredits and certifies. One of these sources is complaints from patients, their families, government agencies, and the public, as well as from an organization’s own staff and the media. Click here to find out how to contact the Joint Commission.**
* Items with an asterisk are in Adobe PDF format. If you do not have Adobe's Reader on your computer please go toAdobe Acrobat Reader ** to download the reader for free.
** Link will take you outside of the Department of Veterans Affairs Website. VA does not endorse and is not responsible for the content of the linked website. The link will open in a new window.
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