- CDSE
- About Us
- Registrar
- - STEPP Overview
- - Create an account
- - Log in
- - Your homepage
- - Establish your preferences
- - Browse/search for training
- - Register for training
- - View your training
- - Launch your training
- - Cancel your training
- - View your progress
- - View/print your certificate
- - View your transcript
- - Update your profile
- - Help/FAQs
- Training
- Education
- Certification
- Resources & Job Aids
- Contact CDSE
STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Printing Course Certificates
How do I view/print my certificate?
Not all learning activities have certificates of completion. To find out whether you may view and/or print a certificate for a successfully completed learning activity, follow these steps (also available in PDF 
).
- From the Learn menu, click Training Schedule.
- Select Completed registrations or Completed activities from the View: drop down list.
- Click the activity name you wish to view..
- Click the diploma icon
. - Click Print.
Please note that some courses require you to print the certificate as soon as you complete them and do not allow you to go back for copies at a later date. In cases such as this, you will have to use a copy of your transcript as proof of completion.
When I try to print my certificate, I get the message "You have reached the end of the course material. Please register for the course exam." But I've already completed and passed the course exam. What should I do?
You have more than likely clicked on the course link in your completed activities rather than the exam link. Please make sure you select the exam link and try again.
Why can't I view/print my certificate?
Please allow 48-72 hours for our system to update its records with your completion of training. Once that happens you will be able to view and print a copy of your certificate.
Also, please be aware that only courses ending with .06 or .08 have printable certificates.
My training history says "incomplete" even thought I completed all of the exercises and screens for this site. What else do I need to do to complete the course and print my certificate?
Contact the Registrar's office at cdse.registrar.support@dss.mil.
I registered for a course and completed the training but failed the test. I took the test again and passed but I don't see the icon for my certificate under training transcript. It only has my history from my failed test. Would you update my training transcript?
If a user does not close the course properly, STEPP may not update their transcript with the completion and score. Contact the Registrar's office at cdse.registrar.support@dss.mil for a resolution.
Can I change the profile information that is displayed on my certificate? My name is spelled incorrectly (or is printed in all caps, etc.).
Yes. Change your profile information by selecting "Change my profile" on the left of the STEPP homepage, and then reprint your certificate.
Do you accept external certificates?
No. We do not accept certificates from any other agencies.
Can you provide me with my Defensive Driving Course certificate?
We are not offering certificates for the National Safety Council's Defensive Driving Course. The NSC are issuing certificates to students. We were told that the certificates are being sent to the addresses listed on student's STEPP accounts.