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Home + CDSE + STEPP + Help/FAQs + Logging In

Logging In

What do I do if my STEPP account is disabled and needs to be reset?

Contact the Call Center at 1-888-282-7682 or call.center@dsshelp.org.

What if I changed my password but can't log in with it?

Your account may need to be reset. Contact the Customer Call Center at 1-888-282-7682 or call.center@dsshelp.org.

What do I do if, when trying to access STEPP, the screen says "Internet Explorer cannot display the webpage"?

In Internet Explorer, go to Tools > Internet Options > Advanced Tab. Scroll down and select the check box next to the TLS 1.0 security setting. Close and relaunch Internet Explorer.

Why can't I get past the STEPP login screen once I've entered my login and password?

This usually means the browser cookies in your computer are not enabled. Browser cookies must be enabled on to use STEPP. To enable browser cookies in Internet Explorer, go to Tools > Internet Options > Privacy T ab > Setting - Set to medium or lower.

How do I find my student profile information?

Once you log into STEPP, select "Profile" from the top right of the homepage.

Locked/Blocked

What do I do if a "Registration blocked" message appears or if I am locked out of registering for an exam?

There are several reasons you may be getting this message.

• You may not have completed a prerequisite that is required for the course or exam for which you are attempting to register.
• Users are allowed 3 attempts to complete an exam within STEPP. If you receive the message "Registration Blocked," when trying to re-register for an exam, you must contact the Registrar's Office at (410) 865-3495 or cdse.registrar.support@dss.mil and they will re-register you for the online exam.
• Finally, when exiting a course, click the "Exit" or "Close" or "X" that is inside the window to end the course. DO NOT use the RED BOX "X" in the upper-right hand corner. Exiting courses improperly will cause an "In progress" status which may prevent you from registering from the course exam.