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STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
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- Password
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FAQs by Course
Reference Materials
I opened an online final exam and forgot to print reference material. What should I do?
If the online exam includes print capability, print the exam. When you have it in your hand, go back to the Course Web Page (where you first started the exam), and print off Step 2 (Exam Reference Materials). Open the exam area again and, using the printed exam, remark your answers, finish the test and submit. Once an exam is started, you cannot refresh the screen or bookmark it to finish later.
How do I find a point of contact for a specific area of security?
Send a message to CDSE at CDSE@dss.mil describing the specific information you are requesting. Your request will be forwarded to the appropriate authority for response.