- CDSE
- About Us
- Registrar
- - STEPP Overview
- - Create an account
- - Log in
- - Your homepage
- - Establish your preferences
- - Browse/search for training
- - Register for training
- - View your training
- - Launch your training
- - Cancel your training
- - View your progress
- - View/print your certificate
- - View your transcript
- - Update your profile
- - Help/FAQs
- Training
- Education
- Certification
- Resources & Job Aids
- Contact CDSE
STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Obtaining Transcripts
How do I get a copy of my transcript?
To view your training transcript:
- From the Learn menu, select Learning Activity Reports and click Training Transcript.
- [Optional] Select a Date range.
- [Optional] Click the Export to PDF button on the right side of the page.
I have completed a course that has American Council on Education (ACE) CREDIT recommendations. How do I obtain a transcript that reflects the CREDIT recommendations?
For the benefit of our students, CDSE participates in the American Council on Education's (ACE) Transcript Service. The ACE Transcript Service offers a lifelong record for students who have successfully completed our courses that have been reviewed by ACE CREDIT. This service enables adult learners to present a nationally recognized transcript to the college or university of their choice for the potential award of academic credit. For more information, visit the ACE CREDIT Transcript Service website at http://www.acenet.edu/credit/transcripts.
Why doesn't my % score(s) appear on my transcript?
At the end of the test you should have seen your % score. Your transcript for any course taken will only show a pass or fail grade. The % figures are maintained on another system in case we have to investigate a student's record. We are not able to post % scores onto your records. The same is true for the study hours taken to complete the course. We are only given the date and time you completed the course. Not total time from start to finish.
What do I do if I took an exam and passed but the system does not show that I passed?
Contact the Registrar at cdse.registrar.support@dss.mil.
I have completed all of the courses for a curriculum, but it is still showing a status of "in progress." What should I do?
Please contact the Registrar at cdse.registrar.support@dss.mil.