|
IT Department Responsibilities
- Manages various interconnected local-area networks that form the City’s wide-area network, the backbone of the infrastructure that allows data sharing between all City facilities
- Oversees a number of file, print, application, web, e-mail and domain controller servers used to direct information flow across the networks
- Provides first and second level technical support for all software and hardware issues
- Installs, maintains and repairs IT equipment, such as workstations, printers and servers
- Manages the telephone and voicemail systems that includes a mixture of digital and analog platforms
- Administers a revolving technology replacement program that ensures scheduled replacement of hardware such as desktop computers and servers before they become obsolete
- Creates and maintains the City’s web presence
- Acts in an advisory and project management capacity for departmental technology purchases used to streamline workflow and improve productivity
- Analyzes emerging technology and determines how and when its application becomes relevant and cost effective to City business
Facts
- The department manages 140 computers, 40 peripherals and 17 servers spread across ten discrete buildings:
- City Hall
- Fire Administration
- Three Fire Stations
- Police Department
- Parks and Rec
- Public Works
- Midlothian Conference Center
- Water Treatment Plant
|
