We will contact the local party with whom a US exporter has payment, product quality or other trade related problems, and ask the local party to work towards an amicable solution. There is no fee for this initial contact. If the US client wishes us to continue to track the case, we charge $250 to track the case for 90 days and $250 for each additional 90-day period. The fee covers tracking, contact and correspondence with the local and US companies.

Cost: $250 per case for first 90-days tracking, $250 for each additional 90-day period.

Delivery: Five working days after receipt of fee and relevant information.

For more information, send email to Ms. WONG Ailan.