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The Health Center Program: Health Center Patient Satisfaction Survey
 

Sample Report

This is an example of a completed report created using data obtained from the survey.

Sample Report with Patient Satisfaction Survey Data

Question

Great

Good

OK

Fair

Poor

No Response

EASE OF GETTING CARE

Ability to Get in to be seen

40%

44%

16%

0%

0%

0%

Hours Center is Open

56%

36%

4%

4%

0%

0%

Convenience of Center's location

48%

44%

4%

0%

4%

0%

Prompt return on calls

60%

36%

4%

0%

0%

0%

WAITING

Time in Waiting Room

56%

36%

8%

0%

0%

0%

Time in Exam Room

56%

44%

0%

0%

0%

0%

Waiting for tests to be performed

40%

56%

4%

0%

0%

0%

Waiting for test results

40%

56%

4%

0%

0%

0%

STAFF - PROVIDER

Listens to you

84%

16%

0%

0%

0%

0%

Takes enough time with you

80%

20%

0%

0%

0%

0%

Explains what you want to know

76%

24%

0%

0%

0%

0%

Gives you good advice and treatment

80%

20%

0%

0%

0%

0%

STAFF - NURSES AND MEDICAL ASSISTANTS

Friendly and helpful to you

84%

16%

0%

0%

0%

0%

Answers your questions

84%

16%

0%

0%

0%

0%

STAFF - ALL OTHERS

Friendly and helpful to you

72%

28%

0%

0%

0%

0%

Answers your questions

72%

28%

0%

0%

0%

0%

PAYMENT

What you pay is reasonable

48%

44%

8%

0%

0%

0%

Explanation of charges

48%

44%

8%

0%

0%

0%

Collection of payment / money

48%

44%

4%

0%

0%

4%

FACILITY

Neat and clean building

64%

28%

4%

0%

4%

0%

Ease of finding where to go

72%

28%

0%

0%

0%

0%

Comfort and safety while waiting

72%

28%

0%

0%

0%

0%

Privacy

60%

36%

0%

0%

0%

4%

CONFIDENTIALITY

Keeping my personal information private

72%

28%

0%

0%

0%

0%

The likelihood of referring your friends and relatives to us

72%

20%

0%

0%

0%

8%

Do you consider this center your regular source of care?

Yes - 91%

No - 2%

No Response - 7%

 

Demographics

Age - Ranged from 5 - 61

Sex - 76% Female
24% Male

Race - 92% White
4% Unknown
4% No Response

What Do You Like Best About Our Center
Friendliness of everyone. (2)
Everyone is very, very nice and pleasant. Everyone seems to like their job and it reflects in their mood, which seems happy.
The personal interest shown.
Great with children and in what they do.
The staff and the concern they show for everyone.
How nice everyone is here. (2)
The people and the location.
Staff is great. (6)
All around great.
Great people with wonderful personalities.
Friendly staff - great with kids.
Prices
Treatment I have received has been done in a professional and very pleasant way. Atmosphere is good.
Doctor and receptionist.
TV
Everything (2)

What Do You Like Least About Our Center
Hate going to the dentist but everyone made it easy.
Wish they could do all dental procedures.
Location. (3)
Not too clean.
Hours could be longer (after 4:30)
Bathroom not handicap accessible.
Takes a long time for appointments.

Suggestions for Improvement
In the Medical area (it sometimes is like a circus; the nurse and sometimes doctors are laughing and joking) that is not professional. Also the secretaries are the same way. I also think when you have tests done, they should let you know promptly instead of letting a week or so go by and then you have to call them.
Call to remind me of appointment. I forget them easy.
We love you just the way you are.
It is great - leave as is now.
Single nurses.