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To ensure consistency in the administration of the Patient Satisfaction Survey, it is suggested that the Survey be given to patients in one of three ways listed below.
- A stack of the surveys is made readily available to patients at the time they check out from the health center. If the Surveys are administered this way, have an envelope or box, marked "Completed Patient Satisfaction Surveys," right next to the stack of surveys, for patients to put their completed survey into.
- Someone on staff hands the survey to a patient at the end of their visit, and asks them to complete it prior to leaving the health center. After the patient has completed the survey, immediately place the survey in an envelope and do not read any of the patient's responses to the survey; or show the patient where there is a centrally located envelope or box, marked "Completed Patient Satisfaction Surveys," to place the survey in.
- If patients have difficulty reading, someone who is not a health care provider at your health center should assist them. If appropriate, health center staff should ask the patient if they need help to complete the Survey. Individuals that can assist patients in reading the survey include outreach workers, non-health care provider staff, family members, patient's friends, and volunteers. After the patient has completed the survey, immediately place the survey in an envelope and do not read any of the patient's responses to the survey; or show the patient where there is a centrally located envelope or box, marked "Completed Patient Satisfaction Surveys," to place the survey in.
When the survey is given to patients, be sure to tell them that they are helping you improve the quality of your services and that all of their responses to the survey will be kept confidential.
Cost Estimate of Administering the Patient Satisfaction Survey
To help better understand the costs associated with administering the Patient Satisfaction Survey, you can estimate your total costs as well as those costs associated with preparing to administer the survey. This cost estimate should include both direct costs (such as cost for duplicating the survey itself), and administrative costs, specifically the costs associated with staff time.
FTE Types Involved/ # of FTE's/ # of Hours/ (Estimated) Total Cost (# hours x Salary)
. Administration
. Physician
. Nurse Practitioner, Physician Assistant, Certified Nurse Midwives
. Nurses and Medical Assistants
. Outreach Workers
. Volunteers
. Other:
. Other: |
