The Commercial Service is the global business solutions unit of the Department of Commerce.
We offer U.S. Companies:
- Wide and deep knowledge of markets and industries.
- A unique global network.
- Inventive use of information technology. A focus on small and mid-sized businesses.
- The clout and cachet of the U.S. government.
We can help your business compete and win in the global marketplace.
Our Commitment to the Client
The Commercial Service is the premier global business solutions provider of the Department of Commerce. We are a dedicated global organization committed to achieving 100% customer satisfaction. We will strive to provide exceptional customer service: meeting and exceeding client expectations and cultivating repeat and loyal customers. We pledge to provide flexible and comprehensive products and services. We will constantly improve client service to deliver a consistent and quality experience for each and every Commercial Service client. We will empower our people by providing the necessary tools to act quickly to resolve client complaints. This is our commitment to the client, both internally (fellow colleagues and employees) and externally (U.S. companies, trade associations, foreign buyers, State organizations).
Our commitment is strengthened by our Mission, Vision, Value Statements, and Client Service Principles. Collectively, they set a philosophy of how we achieve exceptional customer service.
Mission
"The Commercial Service shall place primary emphasis on the promotion of exports of goods and services from the United States, particularly by small businesses and medium-sized businesses, and on the protection of United States business interests abroad."
Vision
We are the U.S. Commercial Service, the best source of customized solutions for U.S. business to compete and win in the global marketplace.
Value Statements
We the members of the U.S. Commercial Service take pride in public service and in knowing that our mission creates economic prosperity and more and better jobs for all Americans. We pursue excellence in client service and satisfaction. We develop public and private partnerships to better reach and serve our clients. Our work is meaningful and produces concrete results. We believe that diversity makes us stronger. We reward performance, and we make integrity and accountability the solid foundation of our organization. We encourage creativity, and believe learning and change are integral to quality of service and to career development. Our leaders listen, inspire and empower. Co-workers show mutual respect. We work together in an environment that nourishes growth as team players and as individuals.