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Frequently Asked Questions |
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Do I need
an appointment? |
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No. While appointments are recommended, no
appointment is necessary. All you need to do is go
to the Albuquerque Family Advocacy Center. Please go
to the second floor and walk up to the window. The
center's trained staff will assist you in obtaining
the services you need. |
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Where do I
park ? |
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There are some free parking spaces available in lot
on the southeast corner at Gold and 6th Street, and
meter parking is available during the day in the
surrounding area. The requirement to pay
for meter parking in the area expires after 6:00
p.m. and remains free until 8:00 a.m. In
addition, the City's free
D-Ride Downtown bus service is available, with a
stop one block west on 5th Street, between Silver
and Gold.
(click here for more information and a map of the
D-Ride route) |
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May I bring
my children with me to the Albuquerque Family
Advocacy Center? |
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Yes. Children are welcome. The center has designed
waiting rooms just for children. They will have
access to coloring books, toys, videos, computer
games, stuffed animals, and much more. |
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May I bring
a friend with me for support? |
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Yes. You may bring a friend with you. However, when
you talk to a professional, you will be interviewed
in one of the facility's family rooms, specially designed
for your comfort. Your friend will likely be
asked to wait for you in another waiting area. |
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Can I get a
protective order at the Albuquerque Family Advocacy
Center? |
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Yes, you can get a temporary restraining order and
fill out the application for a Domestic Violence
Order of Protection at the AFAC. Victim's
Assistance staff will be available to assist with
this process and answer questions. You will be able
to walk out with a temporary restraining order
during regular AFAC business hours. |
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How long
will it take to get the application for the
protective order ready? |
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Every case is different. It takes a total of
one to three hours to fill out the protective order
application, get it processed and then approved by
one of the special commissioners from the Domestic
Violence Division within District Court. |
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Will it
cost me to obtain AFAC services? |
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No. Victims of domestic violence do not pay for any
service provided at the Albuquerque Family Advocacy
Center. |
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How far are
the courthouses from the Albuquerque Family Advocacy
Center? |
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The City's free D-Ride Downtown bus service is
available, with stops near the Metropolitan
Courthouse, District Courthouse and Federal
Courthouse.
(click here for more information and a map of the
D-Ride route) |
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What if I
speak another language? |
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The center also can make arrangements to have
interpreters available to assist you. |
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Can I meet
with the attorney handling my criminal case? |
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Yes, representatives from the District Attorney's
Office are available to discuss issues involving
your case. In addition, Attorneys from Legal
Aide are available to provide assistance on any
civil matters relating to victims who visit the AFAC. Because the
center's attorneys are frequently in court,
appointments are highly encouraged. |
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Can I meet
with the detective handling my case? |
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Yes, however, because detectives
may be out in the field or investigating other cases, appointments are highly
encouraged. Please call the AFAC at (505)
243-2333 to schedule an appointment with the
Detective handling your case. |
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If I get a ride to the Albuquerque Family
Advocacy Center, can you help me with
transportation? |
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Transportation can be provided in most instances. Please call the AFAC
at (505) 243-2333 for more information. |
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Can you
help me find out the status of my criminal case? |
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Yes. Staff at the AFAC (505) 243-2333 will
help you identify the appropriate Detective or
Police Officer who can help you with this
information.
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What are
your hours? |
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The Albuquerque Family Advocacy Center is open 8
a.m. to 5 p.m., Monday through Friday, excluding
City and court holidays. |
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HOLIDAYS,
days we are closed. |
The Albuquerque Family Advocacy Center will be
closed for observance of the following holidays. The
facility may be closed for business operations,
however, victims can still access AFAC services by
calling (505) 243-2333. Remember, if you are
having an EMERGENCY, PLEASE CALL 911.
- New Year's Day
- Martin Luther King, Jr.'s Day
- President's Day
- Cesar Chavez Day Observed
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Veterans' Day Holiday Observed
- Thanksgiving Day
- Christmas Day
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