Associate in Insurance Services (AIS) Program
Enhance your customer focus. Your clients and colleagues expect quality, and service quality has never been more important than it is right now. Enhanced customer focus will help you to attract and keep clients. No matter what your area of specialty is, you and your organization can benefit from a basic understanding of continuous improvement principles. More than 15,000 insurance professionals have already benefited from the AIS program - you can benefit, too.
AIS Quality Quarterly
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Required Courses
Designation or certificate: The choice is yours. You can earn a Certificate of Completion for passing the AIS 25 exam. Or you may choose to earn the AIS designation by completing one of the following options, in addition to the AIS 25 exam:
Accredited Adviser in Insurance (AAI)
Associate in Commercial Underwriting (AU)
Associate in Fidelity and Surety Bonding (AFSB)
Associate in Marine Insurance Management (AMIM)
Associate in Personal Insurance (API)
Associate in Premium Auditing (APA)
Associate in Reinsurance (ARe)
Associate in Risk Management (ARM)
Associate in Surplus Lines Insurance (ASLI)
CPCU 510, 520, 551, 552, and 553
CPCU 510, 520, 555, 556, and 557
The Program in General Insurance (INS)
AIS 25-Delivering Insurance Services: Continuous Improvement & Insurance, Customer Identification, Customers & Quality, Benefits of Customer Orientation, Process Management, Process Improvement Model & Tools, Leadership, Teamwork, Organizational Structures, Monitoring Progress
Exam Type
AIS 25: Exam on request (EOR). Sixty objective (multiple-choice) questions. Time allotted: 2 hours.
The Delivering Insurance Services exam is an Exam-on-Request (EOR) and can be taken in two ways. Take the multiple-choice exam (1) by computer at an Institutes Approved On-Site Testing Center or a Prometric Testing Center during our testing windows or (2) on paper in your workplace at any time. Read more about EOR exams.
Get Started Now!
Get started now by ordering study materials.
The course is most effective when studied by a group of people employed by the same organization.
If you have questions, contact Customer Service at customerservice@cpcuiia.org.