311 Citizen Contact Center

The 311 Citizen Contact Center is a division of the Finance & Administrative Services department.

If this request is an emergency, please call 911 Non-emergency Police call 242-COPS

The Citizen Contact Center is a centralized call center for the City of Albuquerque that is intended to make life a little easier for Albuquerque citizens. Instead of being passed around from department to department, the Citizen Call Center works to answer citizen questions as quickly as possible with minimal transfers.

Your satisfaction is our number one goal. 311's Performance is consistently analyzed and reviewed to help us achieve that goal.

Do you have a question about the City of Albuquerque and the services we provide?

First, consult the City's website through the use of navigational links or the City's search engine. Appropriate contact information is listed on nearly every page on the website.

There are numerous other ways to get your question answered:

1. Search our database of Frequently Asked Questions
2. Dial 311
3. Email us with your thoughts, concerns, or request for service
4. Obtain help using LIVE online chat

We look forward to serving you.

311's Performance