Dialing 311

If this request is an emergency, please call 911
Non-emergency Police call 242-COPS

(out of calling area 505-768-2000)

What is 311 (out of calling area 505-768-2000)?

• A single phone number for all non-emergency City inquiries & services
• Frequently asked questions (FAQs) about locations, hours, fees, and more
• Report abandoned cars, potholes, graffiti, weeds, unsafe City drivers and more.
• Get information on events, classes, recreation programs, and more.
• Obtain direct referrals to the correct department for any City service.
• A fully staffed 24 hour a day, 7 day a week, 365 day a year resource for all non-emergency needs and questions.
• A person will always answer.
• No more guessing what department to call.
• No more voice mail.

What can Albuquerque residents expect when they dial 311(out of calling area 505-768-2000)?

• Personal service. People will actually answer the phone.
• Timely service. 80% of all calls will be answered within 6 rings.
• Accurate service. All people answering calls will have access to the same information.
• Efficient service. 75% of all calls will be handled without initial referral to another City department.
• Accountable service. Calls will be monitored and tracked to ensure promised services are delivered.

311 service is available as of July 1, 2005. There is no charge for 311 service when you call from your home or business phone. Cellular service providers may charge for air-time.