When COVID-19 caused PayPal to move its workforce to a work-from-home model, leaders recognized they would need to develop new ways of collaborating to support employees in their new workspaces, says Dan Torunian, vice president of employee technology and experiences at PayPal.

The pandemic has caused many organizations to completely overhaul traditional ways of doing business, from technology implementation and innovation to talent development and information sharing. As companies recover from the pandemic and prepare for the future, leaders can benefit from challenging long-held business beliefs and practices.

As AI evolves, finance leaders can work with their technology partners to analyze how it could reshape the competitive environment and remake their own business models.

In today’s cloud-centric environment, are mainframes on the way out? The answer, according to Deloitte’s Mainframe Market Pulse Survey, is a firm no. In fact, many respondents report rising interest in the mainframe based on its data security and control capabilities and benefits as part of a hybrid model.

Innovation and information are transforming long-standing business models. Industries are converging, challenging traditional notions about how value is created. Deloitte research identifies a revenue multiplier framework that suggests where risk and opportunity may lie in a rapidly evolving economy.

Personalization is poised for a quantum leap thanks to advances in AI, data, and analytics. New developments in this area can move companies closer to the promise of tailored experiences that strengthen customer trust and loyalty and bolster competitive advantage.

Startup Shell Polymers planned to change the polyethylene market with a people-first approach to business. COVID-19 tested those values in ways general manager Emma Lewis could never have imagined.

Improved visibility into highly complex supply chains became an urgent need for many organizations as the global pandemic created turmoil. Amid continued uncertainty, technology may provide some answers for organizations looking for real-time, actionable data to upgrade third-party management.

Regional bank CIOs have an emerging opportunity to raise the quality of core IT services, free up talent and capital, and spark strategic change. By reimagining and transforming core platforms with cloud and taking advantage of partnership ecosystems, they can help their organizations become more competitive for the long term.

Software company VMware recently revamped its customer success program to help clients achieve faster outcomes from their investments in VMware solutions. The goal, says Meenu Agarwal, VMware’s senior vice president of customer success, is to help clients define the objectives of their technology implementations, track the value of those initiatives with specific metrics, and eventually drive positive business results.