About NEJMFrequently Asked Questions
ACCOUNT INFORMATION
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
How can I edit my account information?
Visit My NEJM to edit or update your account information and user profile. Functions you will be able to perform here include
Change your e-mail address and password, update your mailing address and other profile information
Find your customer number
Renew your subscription and pay your bill
Review your CME activity
Select and manage e-mail alerts and updates
Manage your saved articles and searches
I have forgotten my password—how can I retrieve it?
From any NEJM.org page, click on the “sign in” link in the upper right corner of your screen. Then click on the “forgot password?” link in the sign-in box that appears. An e-mail will be sent to the e-mail address associated with your account with instructions for resetting your password. Your password should be 6 to 20 characters long.
I can't remember the e-mail address on my account.
Please contact Customer Service. We will be happy to help you retrieve your account information.
The system doesn’t recognize the email address I enter to retrieve my password.
This will be the email you used when you created your account. It may not be the most current one. If you no longer have access to the email used to create your account, contact Customer Service to change your email address and update your password.
What does the “Remember me” check box do?
If you check this box you will be automatically signed in to NEJM.org the next time you visit. Your browser must be set to accept cookies in order to use this option. If you use a shared computer, the Remember me function is not recommended.
back to top
TECHNICAL ISSUES AND REQUIREMENTS
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
How can I report a technical problem with the site?
Please contact Customer Service to report any problems. It is helpful if you can provide the URL you are accessing, the browser and operating system you are using, and any error messages you encounter.
Which web browsers does NEJM.org site support?
NEJM.org supports a variety of browsers, including the latest versions of Internet Explorer, Firefox, Chrome, and Safari. If you have questions about whether the version you are using is supported, please contact us.
I’m having problems viewing some content on NEJM.org. Do I need specific programs or plug-ins?
Yes. You will need to download and enable Javascript.
In addition, we provide access to multimedia content in two ways: streaming and by download. Most multimedia content will be viewed by streaming the content using Flash Player.
Flash Player Download
View the video online without having to download any files. Includes chaptering and captions.
Windows Media Download
View on PC, Mac, and video-enabled Windows CE devices.
QuickTime Download
View on Mac, PC, and Video iPods.
Are captions and transcripts available for videos?
Transcripts for certain types of videos, such as Perspective Roundtables, are available. Closed captions are included with the Videos in Clinical Medicine series. If you need help accessing these tools, contact Customer Service.
What is your policy on privacy and use of cookies?
We use cookies to collect information and help personalize your online experience. Cookies are small files stored on your computer that we use to recognize you and your access privileges and preferences. Cookies allow you to store your username and password so you don’t have to log in each time you visit. We store and protect minimal personally identifying information in cookies. We do not store complete records or credit card numbers in cookies. Most Web browsers automatically accept cookies. Most browsers can be configured to prevent this, but you may not be able to access some parts of our site without cookies. Please view our privacy policy for more details.
back to top
E-MAILS AND FEEDS
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
What can I do about incorrect formatting on my e-mail alerts?
We adhere to design standards that are supported across most e-mail clients and browsers, but some e-mail clients may not render HTML e-mails consistently. You can use the link in the alert to “view page online,” which will show you the correctly formatted page.
How can I opt in or opt out of receiving e-mails from NEJM?
You may opt in or out of e-mails by signing in to your My NEJM account and clicking through to the Alerts section. You may also manage all your e-mail preferences in My NEJM.
How often will I receive e-mail alerts?
Details about frequency and timing of e-mail alerts can be found in the Alerts section of My NEJM. The Table of Contents and the E-Bulletin will come each Wednesday evening; Online First alerts are sent at the discretion of our editors.
How can I find out why I’m not receiving alerts I’ve signed up for?
If you are not receiving your e-mail alerts, check your current settings in your My NEJM account. You will be able to manage all your e-mail preferences from there. You should also check your junk mail folder, and add alerts@nejm.org, nejmtoc@nejm.org, and resebulletin@nejm.org to your e-mail contact list. If you continue to experience problems, please contact Customer Service.
Can I suspend e-mail alerts for vacation?
We’re sorry that we are unable to temporarily suspend e-mail alerts. If you unsubscribe through your My NEJM account for a vacation or other reason, you will need to resubscribe when you wish to resume receiving the alerts.
Is any NEJM content available via RSS feeds and podcasts?
Yes. We provide podcasts of the Weekly Audio Summary, Audio Interviews, and you can sign up for a variety of RSS feeds. Available feeds include the Current Issue, each our 20 specialties, and trends like most emailed and most viewed articles.
Visit our RSS and Podcasts page to learn more or sign-up
MOBILE
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
Does NEJM offer iPhone and iPod Touch apps?
NEJM offers three iPhone/iPod Touch applications. These applications can also be viewed on the iPad, but they are not optimized for the iPad’s larger screen.
NEJM This Week is a free app which provides medical professionals with access to recent articles and a selection of images, audio, and video. It is available through the App store.
The NEJM Image Challenge App allows you to test your diagnostic skills. The app randomly selects from 300 clinical photos published in NEJM. Simply view an image, chose your answer, and get immediate feedback. The Image Challenge app is available at the App store for $2.99.
The NEJM CareerCenter app allows you to search the latest permanent and locum tenens jobs by specialty, position type or location. It is available for free through the App store.
Does NEJM offer an iPad App?
Yes, the NEJM iPad Edition contains weekly issues that combine all content from The New England Journal of Medicine print edition with key multimedia features found on NEJM.org. Download the NEJM iPad Edition from the App Store, or learn more about it on NEJM.org.
I have questions or am having trouble with the NEJM iPad Edition. Can you help?
View frequently asked questions about the iPad Edition or contact us directly at mobile@nejm.org.
Does NEJM offer any Android Apps?
At this time, we do not offer any Android apps. However, as of April 2012, the NEJM.org browser experience has been optimized for mobile devices, including Androids.
Does NEJM offer a Kindle subscription?
Yes, Kindle subscriptions are available for $8.99/month, but may only be obtained through the Amazon store. A subscription to NEJM on the Kindle is separate from a subscription to NEJM or NEJM.org. A subscription in the Kindle gives you the print journal each week, but does not include online-only features like CME and PPT.
back to top
SEARCH HELP
For more detailed information on search functions, please go to our Search Help page.
What can I do with the search function?
You can search the entire NEJM Archive going back to 1812. Additional filters are available on the search page to help you narrow your results by medical specialty/topic, article category, and date. Initial results are sorted by Most Relevant depending on your specific search term but you can choose to change the sort to view newest first, oldest first, or most cited articles. Advanced Search includes the ability to search within Full Text, Titles, or Abstracts/Extracts, as well as Boolean searches (ALL, ANY, NOT). You can also search by author, article type, and date.
How do I search for videos and other interactive content?
In addition to the Browse pages for multimedia and interactive content, there is a toggle on the search page that shows your results in Figures and Multimedia. Filters appear on the left, allowing you to narrow your results by medical specialty, media type, and publication date. Each result indicates what type(s) of media that result contains (e.g., audio, video, interactive).
What’s the difference between the search box in the header on each page, and the search box within search results or on a Browse page?
The search box in the header on every page is a basic search box. It will generate a set of results based on the terms you entered, with all the default settings returned (All specialties, All categories, past 10 years). The search box within the results set, or on a Browse page, keeps the filters you’ve already applied to your results and executes a search on a new term with those same settings intact.
Can I save my searches on NEJM.org?
Yes, you can save searches (and articles) on NEJM.org when you create your My NEJM account. Just click on the “save” link at the top of your results. You can then view and edit searches in the Saved section of My NEJM.
Where can I find Medline search?
We do not support Medline search through the NEJM.org site, but you may access Medline here.
back to top
SUBSCRIPTIONS
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
How do I order, renew or pay for my subscription to NEJM?
You can subscribe, renew, and pay your bill online through your My NEJM account. Or, if you prefer, you may contact Customer Service. In addition, you may click on any of the Services links at the bottom of every page.
What is the cost of a subscription and what payment methods are available?
Subscription rates are based on the geographic location where a subscription will be sent and the professional category of the person or institution receiving the subscription. View the full list of our available products and prices.
In addition to checks, we accept MasterCard, Visa, and American Express for subscription payments. You may also choose to be billed, and we will promptly send you an invoice.
Subscription payments may be mailed to the New England Journal of Medicine, PO Box 9150, Waltham, MA 02454-9150, USA; customers in Europe may mail payments to the New England Journal of Medicine, E.M.D.GmbH, Birkenstr. 67 10559 Berlin, Germany.
What online features do I get with my personal paid subscription?
In addition to full text NEJM.org access to articles beginning in 1990, your subscription includes:
20 FREE online Weekly CME exams
PDF downloads of articles
Full-text audio versions of Clinical Practice articles
PPT slides and slide sets
50 free accesses to the Archive 1812 – 1989
Learn more about subscriptions.
How can I get access to the new NEJM Archive 1812 – 1989?
Individual subscribers receive 50 Archive article views as part of their paid subscription. Your My NEJM account will track the number of views you have “spent” and how many you have remaining. You may also purchase individual Archive articles. Please note that Archive articles are not included in 24-hour site-access purchases.
Learn more about the NEJM Archive.
Where can I find my subscription expiration date and customer number?
You can check your account status and information in My NEJM. Additionally, if you are a print subscriber, you can find your expiration date printed above your name on the address label on the cover. The first series of numbers on the left is your customer number; the second series refers to the expiration date. Renewal notices are sent several months in advance of your subscription expiration date and reminders will also appear online.
For online-only customers, your customer number was e-mailed to you when you subscribed. If you require assistance, please contact Customer Service.
How do I get full text access?
A paid individual subscription gives you full-text access to NEJM.org content. Just sign in with your username and password. If you have a subscription but do not have a username and password yet, you will need to activate your account for full-text access. View other available options for access.
How do I make changes to my subscription account or profile and personal information?
Change your e-mail address, password, mailing address, and profile information in My NEJM.
Why do I need to provide my credit card number for a free trial?
You are not required to provide a credit card number for a free trial; you may select the “bill me later” option instead. However, if you do provide a credit card number when you sign up for a free trial, you will not experience any interruption in service should you choose to continue with a paid subscription at the end of the free trial period.
Can I suspend my subscription?
Yes. To temporarily suspend delivery of your print subscription and your online access, please contact Customer Service .
Who should I contact about my print issues not being delivered?
Please go to your My NEJM account to confirm that your subscription is active and that your mailing address is correct. If this information is correct and you require additional assistance, please contact Customer Service.
Who should I contact about consistently late issue delivery?
Every effort is made to ensure delivery by the Thursday issue date. However, deliveries can sometimes be delayed. If this situation occurs frequently, contact Customer Service.
Can I replace a missing or damaged issue?
Please contact Customer Service to order a replacement copy and to confirm that your subscription is active and that your mailing address is current. We ask that requests for replacement copies be submitted within two months of the issue date to avoid replacement fees.
How can I obtain a receipt of my subscription payment?
Sign in to your My NEJM account to request a receipt. This option is available in the subscription details box.
Do you offer free access to developing countries?
Yes. View the list of countries with free access.
back to top
OTHER PRODUCTS
Customer Service is available Monday through Friday, 8am – 4pm ET. Within the U.S. & Canada, contact us by email nejmcust@mms.org, by telephone 800-THE-NEJM (800-843-6356), or by secure fax 781-893-0413. Outside the U.S. & Canada, contact us by email nejmintlcust@mms.org, by telephone +1-781-434-7888 or by secure fax +1-781-893-0413.
How do I order a single issue or back issues? Can I order binders, volumes, and slipcases online?
You cannot order binders, volumes, or slipcases online. To order these items and single issues or back issues, contact Customer Service.
How can I participate in the Continuing Medical Education programs?
Review details about our Weekly CME and Review CME programs, including program objectives, accreditation information, schedules, and purchase information.
back to top
NEJM WEEKLY CME PROGRAM
Do I need to answer correctly to get credit?
Yes. As of May 23, 2011, you must receive a score of 100% to receive AMA PRA Category 1 CreditTM. Once you have successfully completed the exam, you can claim credit for the exam. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Why was this change put in place?
AMA PRA credit system modifications for 2010 require that journal-based CME activities include an assessment of the learner's performance; credit may be awarded only to those that meet a minimum performance level.
Why can’t I see the answers to CME exams I submitted prior to July 2010?
We were not able to migrate individual responses to CME exams submitted prior to the launch of the new NEJM.org site in July 2010. However, the record of your taking the exam and the credit and certificate you received are all still available through your My NEJM account. We apologize for any inconvenience.
How can I use the free exams part of my paid subscription?
The free exams granted as part of your subscription are automatically made available to you before any exams you may have also purchased. Exams that you purchase never expire. You will be asked to confirm that you want to use an exam credit before being directed to the exam.
What happens to unused free exams when my subscription expires?
Your free exams expire with your subscription. When you renew, you will receive a new set of free exams at the beginning of the renewal term. Any exams remaining at expiration are not carried over to your account upon renewal.
Where can I view a list of available exams?
Browse the list of more than 300 online exams across a wide variety of medical topics, with three new exams in each issue.
Where can I view my transcript and certificates?
From My NEJM, click on “View All CME Activity.” You will see a link to your transcripts and certificates there. You can also print your entire transcript or your transcript from a particular year.
What is the CME program accreditation source?
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
back to top
ABIM MOC PROGRAM
Visit our ABIM MOC FAQ page for more detailed information.
Why is NEJM offering ABIM MOC points for IMCs?
NEJM continues to support practice improvement and continuous learning with these enhancements to our highly regarded Interactive Medical Cases. As part of the ABIM Innovation Pathway Pilot Program, each NEJM IMC has been approved for 2 MOC points so physicians can readily meet updated ABIM MOC requirements. Access to dozens of acclaimed, peer-reviewed cases is free and new cases with new MOC opportunities are published bimonthly.
How do I find out more about the ABIM Maintenance of Certification (MOC) requirements?
To find out more about meeting ABIM MOC requirements or to login to your Self‐Evaluation Activity Report via a secure homepage, go to the ABIM website.
To find out more about the changing ABIM requirements beginning January 1, 2014, go to http://moc2014.abim.org/.
REPRINTS AND PERMISSIONS
How do I find information pertaining to NEJM reprints?
NEJM reprints are offered in paper or electronic formats in any quantity needed. For additional information contact the Bulk Reprints Department.
How can I obtain permission to reuse material from NEJM?
Material published in the New England Journal of Medicine (ISSN 0028-4793) and the New England Journal of Medicine Online (ISSN 1533-4406) is protected by copyright. All rights are reserved under United States and international copyright and other laws and conventions. To obtain permission to reuse NEJM content, please refer to the Permissions page.
back to top
FOR AUTHORS
Visit our Author Center for detailed information for authors.
Who is on the Journal’s Editorial Board?
View the current list of the Journal’s Editorial Board members.
What is the Journal’s impact factor?
The Journal’s most recent (2015) impact factor is 59.558. Impact factor is a measure of the number of times papers published in the previous two years have been cited in the scientific literature. Impact factors for all major journals are calculated by Thomson Reuters.
Are article metrics data available for my article?
Article metrics can be found on a dedicated ‘Metrics’ tab within an article’s navigation. Our unique dashboard presentation represents a comprehensive overview of data points compiled from multiple sources, including Altmetrics. The metrics tab is readily accessible to all NEJM.org visitors with full-text access and to all site visitors on free articles. This feature is in development for our mobile-optimized site. Learn more about article metrics.
What is the embargo?
The embargo is an agreement between the Journal and the media. The media agree to wait until Wednesday at 5pm ET in the U.S. before reporting stories based on articles appearing in that Thursday’s issue of the Journal.
Authors are expected to refrain from discussing their research with reporters prior to the Friday before publication.
The only exception is if an author presents research at a medical meeting. Responding to media inquiries at the meeting, or during the week following the meeting, will not jeopardize publication. We ask that authors follow these guidelines:
Please do not discuss the fact that the research has been submitted to or accepted for publication in the New England Journal of Medicine.
Please do not distribute any copies of the manuscript, tables, or figures. (It is acceptable to use the materials in a presentation, but they should not be distributed.)
FOR INSTITUTIONS
Visit our Institution Resource Center for detailed information for Institutions.
Who can I contact if I have questions about ordering an institutional Site License?
E-mail: institutionsales@nejm.org
How do I gain access as an institutional user?
Institutional access is based on IP recognition, OpenAthens log-in, or Shibboleth access. If you are having trouble accessing through your institution, please contact your site license administrator.
How do institutions obtain a subscription?
Please view our institutional subscription options.
