Bassett Army Community Hospital's primary care team launched the Patient Centered Medical Home in November 2012 as part of our continuous effort to provide the beneficiaries in our medical community with the best possible care. Currently available in our Family Medicine, Internal Medicine and Pediatrics clinics, PCMH is a team-based model built around the premise that the best health care begins with a strong primary care foundation.

PCMH improves the care our patients receive by offering enhanced access to care and increased Primary Care Manager continuity, and by promoting patient- and family-centered evidence-based health care.

Access to Care

        We expect PCMH to deliver shorter waiting times for urgent needs and increased access to a member of your health care team. The medical home practice is responsive to patients’ preferences regarding access, offering appointments when patients need one, and not when we happen to have an opening in the schedule. 

PCM Continuity

        We know that having our patients consistently see a Primary Care Manager or team member who knows them is essential for effective health care.  It makes more sense to both patients and providers to establish a relationship, and our goal is to deliver greater PCM continuity.

Patient- and Family-Centered Care

       PCMH allows providers and patients to take a more proactive approach to health care, with a stronger focus on prevention. The medical home can reduce the percentage of specialty referrals and result in a PCMH team providing the needed care in one visit. Patient Centered Medical Home allows for better coordination of care, improved communication among team members and beneficiaries, emphasis on preventive care and chronic care management, and empowered, active patient participation.

Realizing these goals is a primary focus for us at Basset Army Community Hospital, and we are confident the PCMH model is good for our patients and providers. Please read through the information provided in this brochure, and talk to any member of your health care team if you have questions about PCMH.

As we continue through this phase of our life as a medical community — the medical home and the medical neighborhood — caring for our military families takes on new meaning while reinforcing our commitment to provide you world-class health care in a culture of excellence.