Skip Navigation



ATRRS SUPPORT

There are several different ways to find out more about ATRRS. Information on the use of ATRRS is in our Portals Guide and in our User Training. The most common questions are addressed in our FAQ (Frequently Asked Questions) section. If you need further support, use one of the links in our How To Contact Us area.


User Training

Take our eLearning modules to learn more about how ATRRS works and for solutions that answer the most common problems users encounter.

ATRRS Homepage Overview

Overview of all the links and resources available through the ATRRS Homepage website.

ATRRS Answers

Step-by-step walkthrough for locating answers in the Student Self Service Center and FAQs windows.

ATRRS User Help

Overview of the just-in-time help options offered to ATRRS users.


Using the Course Catalog

Step-by-step walkthrough for using the Course Catalog.


ATRRS 101 Overview

Overview of the history and importance of the ATRRS program.


View All Online Training

FAQ

Provides answers to the most frequently asked questions regarding ATRRS.

Question:
Where can I find a list of codes used in ATRRS?

Answer:
Codes used in ATRRS are listed in the Verification Tables on the VRL display in ATRRS Portals. Additionally,clicking on the field names and column headers on Portals screens produces a pop-up window titled ATRRS Data Element Description.

If a Verification Table is available for that data element, a link is provided. Click on that link to see all of the relevant codes and the corresponding definitions without leaving the display that you are currently viewing. For example, if you are looking for a list of Reason Codes (RC) on the RS display, click on the RC column header. A definition is provided, along with the list of Reason Codes found in Verification Table 09.



Question:
Is ATRRS training available?

Answer:
The first and most readily available method for ATRRS Portals is to review the Portals Guide that provides users with instructions for navigation of the ATRRS Portals. To view the guide, please visit the ATRRS Homepage at https://www.atrrs.army.mil and click on the ATRRS PORTALS icon or link. Log into ATRRS and click the Portal Help link on the top of the page. When the Guide opens, use the Content or the Index (upper left-hand side) icons to locate specific information within the printable guide.

There is also a one day training course in Fairfax, Virginia that covers the basics of ATRRS. Although there is no cost to take the training, all travel expenses must be paid by either you or your organization. You may view the class schedules and availability on the R5 display in ATRRS Portals (FY 200x, SCH 914, CRS ATRRS-101).

Contact the ATRRS Help Desk at: (703) 695-2353 / 2060, or DSN 225-2353 to make a reservation. ATRRS also provides on-site training. For more information regarding on-site training courses, contact the ATRRS Help Desk via email at: ahelp@asmr.com, or by phone at: (703) 695-2353 / 2060, or DSN 225-2353.




View All FAQs




How To Contact Us

Logon Assistance Center

Visit the Center for an explanation of common error messages associated with an ATRRS logon.



email support

Email us your ATRRS questions. We usually respond within one business day.



fax supporrt

Fax us your ATRRS questions. We usually respond within one business day.



phone support

Call the ATRRS Help Desk for additional support and for answers not found elsewhere.



feedback form

Use our Feedback Form to send us your comments on the new ATRRS website.


The information presented on this web site can not be reused, copied, duplicated, or distributed for non-ATRRS purposes without written permission from Military Personnel Management (DAPE-MPT), HQDA Army G-1, U.S. Army. This page was generated on 12:14:19 on 21-October-2016 from data provided by Army Training Requirements and Resources System (ATRRS).