FREQUENTLY ASKED QUESTIONS (FAQs)

 Q: Where can I find information on the military for both Service and Family Members?

 Education, relocation, parenting, stress - you name it - Military OneSource is here to help you with just about any need. Their free service is provided by the Department of Defense for active-duty Guard, and Reserve service members and their families. The service is completely private and confidential, with few exceptions. You can find information at  http://www.militaryonesource.mil/  

 Q: How can I find out about opportunities in the Army for qualified healthcare professionals (doctors, nurses, technicians, etc.)?

 Access information about joining the Army Healthcare Team   at U.S. Army Recruiting Command. Information on each Army Corps (Dental,    Medical, Medical Service, Medical Specialist, Nurse and Veterinary) and points of contact are given there.

Q: How can I find out about job opportunities working as a civilian doctor? What agency recruits solely for the AMEDD?

Please visit the Army Civilian Medical Jobs (Health Care Careers)website athttp://medcell.army.mil/ Medcell provides civilian recruitment for Medical Professionals with the United States Army. We offer competitive pay, full benefit package, generous paid time off, educational opportunities, career advancement, and the opportunity to provide uniquely challenging and fulfilling care to those in need.

Q: What is the purpose of the Army Career Degree Program?

The Army Career Degree Program translates Army training into college credit that matches requirements in MOS-related college degrees. They show Soldiers precise options for meeting college requirements with Army training, in the classrooms of more than 100 Servicemembers Opportunity Colleges Army Degree (SOCAD) colleges, or by distance learning, testing, certification, and licensure. Army Career Degree (ACD) plans, specialized degree maps, currently exist for more than 90 MOSs, and new ones are being developed. For more information, please visit the web site at http://www.soc.aascu.org/socad/ACDOverview.html.

Q: How do I know what civilian credentials are related to my Military Occupational Specialty (MOS)?

Through the Credentialing Opportunities On-Line (COOL) at https://www.cool.army.mil/.

Q: How can I get information about the College of the American Soldier?

Please visit http://www.soc.aascu.org/socad/CollAmSoldier.html

Q: Is there a professional librarian available to assist in locating materials, using electronic databases, and accessing other library resources?

Yes. You can visit the AMEDD Stimson Library at http://www.cs.amedd.army.mil/stimlib/   or you can Ask a Librarian via email at usarmy.jbsa.medcom-ameddcs.other.stimson-library-ameddcs@mail.mil.

You can also keep up to date on the latest news or check out your favorite book for some leisure reading at the Keith A. Campbell Memorial Library located 3011 Harney Path, Ste. 29. The library offers a variety of materials and equipment to all DoD cardholders and Family. Please visit http://campbellmemoriallibraryfsh.com/  .

Q: How do I get an official Army/American Council On Education Registry Transcript System (AARTS) transcript?

The Joint Services Transcript (JST) replaced the Coast Guard Institute Transcript, the Army/ American Council on Education Registry Transcript System (AARTS) and the Sailor/Marine American Council on Education Registry Transcript (SMART). JST is an academically accepted document approved by the American Council on Education (ACE) to validate a service member`s military occupational experience and training along with the corresponding ACE college credit recommendations.
Note: Please visitthe Joint Services Transcript (JST) System at https://jst.doded.mil/.

Q: Is there lodging on post where my family can stay when they come to visit?

The Privatization of Army Lodging (PAL) took effect August 15, 2009 at Fort Sam Houston. The InterContinental Hotels Group (IHG) and Actus Lend Lease have joined forces to bring the first branded hotels to US Army Installations. The partnership between IHG and Actus Lend Lease is called "Rest Easy" and their goal is to deliver a first-rate lodging experience that guests will love. The partnership team brings the convenience and consistency of consumer-branded hotels, affording new levels of comfort for travelers, all while providing guest experience specially tailored for Soldiers, their families and guests of the US Army. The Residential Communities Initiative (RCI) Office is the liaison for PAL.  

   IHG Army Hotels - Fort Sam Houston:
   Building 592 and Powless House, Building 3625
   Phone: (210) 357-2705 (follow the prompts for assistance)
   Reservations: 877-711-8326
   Direct Group/DVQ Reservations:(210)357-2705 ext.5006
   General Manager POC: (757)768-0126
   Hours of Operation: 24 hours 7 days a week 365 days a year.
   Website Information: http://www.ihgarmyhotels.com/pal/en/us/home    

   Housing Division & Residential Communities Initiative (RCI) Office:
   Building 407, 2nd Floor, East Wing
   Phone: (210) 221-2250 Alt: (210) 221-0891/1983 Fax: (210) 295-9925  

 Q: What are some of the local places and events my family can visit while here in SA, TX?

Please visit http://www.thesanantonioguide.com/

Q: Is there an Education Center on FSH and where is it located?

Yes. The Fort Sam Houston Geo Education Center is located at:
 

   2408 N. New Braunfels Ave. (Bldg. 2248)
   Fort Sam Houston, Texas 78234
   Phone: 210-221-1738 DSN: 471-1738
   Fax: 210-221-2737
   Email: FSHEDCTR@conus.army.mil  

Q: How can I get a copy of my Birth Certificate?

Birth certificates are not part of the medical record.

 If you were born in the United States, your state of birth maintains these records. Check the Web site of that state or the state government pages of a local phone book for information on vital statistics.    

   If you were born overseas in a military facility to at least one parent with U.S. citizenship, the U.S. Department of State should have a record of your birth. Visit the State Department for full information on how to make your request, what information to include and payment of associated fees.

Q: Who do I contact about academic records for completed at the AMEDDC&S, HRCoE?

The Office of the Registrar provides full registrar services to current and past students by ensuring the full documentation of academic records for courses taught by the AMEDDC&S, HRCoEincludingservicing transcripts and diploma requests, records management, and college credit equivalency information. You can contact their office via email atusarmy.jbsa.medcom-ameddcs.mbx.registrar@mail.milor phone at (210) 221-6207 DSN: 471-6207 (Note: Email is the preferred method of communication).
Note: Official transcripts can be obtained through the Joint Services Transcript (JST) System at https://jst.doded.mil/.

Q: I am looking for the latest information on the Combat Lifesaver (CLS) Course (i.e.Recertification requirements, instructor requirements, enrollments process and material/resource requirements). Also, what agency is the proponent for the course?

A: You can find all the updated CLS course resources on Army Knowledge Onlineat:https://www.us.army.mil/suite/files/30315325 (Common Access Card (CAC) required for access). **Note: Click on the "Getting Started" folder.**

ATRRS Information For Course Number 081 F31 (CLC) (School Code: 555) can be found athttps://www.atrrs.army.mil/atrrscc/courseInfo.aspx?fy=2016&sch=555&crs=081+F31+(CLC)&crstitle=COMBAT+LIFE+SAVER+COURSE+(CLC)&phase=(CAC required).

Points of Contact: AMEDDC&S HRCOE ITSSS HELPDESK (Enrollment and Graduation Support) at (210) 221-6888 (888) 263-3356 (DSN: 471-6888) or the Department of Combat Medic Education (Course Content Support) at (210) 221-5555 (DSN: 471-5555). For questions about the course subject matter, please contact the Department of Combat Medic Training (DCMT) at (210) 221-5235(DSN: 471-5235).