Executive Team

Associate Vice Chancellor and CIO
Name : Rama Dhuwaraha
rama.dhuwaraha@untsystem.edu
Rama Dhuwaraha leads the IT Shared Services department of the University of North Texas System. His responsibilities include the development of a system-wide consolidated information technology strategic plan, short-term and long-term budgets. He also guides the governance, priority settings and decision making structures leading to the creation of a high performing, customer focused IT service organization.

Chief Technology Officer
Name : Kendra Ketchum
kendra.ketchum@untsystem.edu
Kendra is the Chief Technology Officer for the IT Shared Services department at the University of North Texas System. Kendra's responsibilities include enterprise architecture and planning; data communications; voice communications; web services and content management; servers, storage and backup; data centers and operations; database management; directory services; end user support; performance and service management; and asset management.

Executive Director, Enterprise Applications
Name : Dorothy Flores
dorothy.flores@untsystem.edu
Dorothy's responsibilities include directing the development, support and maintenance of the UNT System's shared software applications including the PeopleSoft ERP system, BlackBoard Learning Management System, the ImageNow document imaging and management system and two dozen applications. The PeopleSoft applications include the Student Information System, human resources, payroll, financials, grants management, Constituent Relationship Management (CRM), and the student and employee portals.

Director of Strategic Services
Name : Bob Graham
itss-strategicservices@untsystem.edu
The Strategic Services division is responsible for Portfolio and Project Management for ITSS. The staff of Strategic Services work directly with customers to request IT enhancements through the IT governance process. Once these requests are approved by governance, Strategic Services manages or assists in the project life cycle for the delivery of those IT enhancements.

Chief Information Security Officer and Senior Director of Management and Risk Services
Name : Charlotte Russell
charlotte.russell@untsystem.edu
Charlotte's responsibilities include management of enterprise IT policy and strategic planning, risk assessment, information security management programs, business continuity and disaster recovery planning, vendor and contract management services, communications, marketing, and professional development services, software licensing, information services and resource support, accessibility programs, and State of Texas initiative analysis and reporting.