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Pharmacy
Hours: Mondays - Wednesdays & Fridays: 0800-1200; 1300-1630 Thursdays: 1300-1745 Closed Federal Holiday & select training holidays The pharmacy offers clinic prescription services, over-the-counter medications, phone-in refills, and consultation services. Call-in Medication Refill Service You can call in your prescription refills 24 hours a day, 7 days a week. This allows us to prepare your prescriptions in advance; saving you time and helping us improve service for everyone! If you are picking up your refills at the Livorno Pharmacy you are considered "Landstuhl Footprint Pharmacies". When you call, have the following ready and follow the voice prompts when connected to the system: your Social Security Number your prescription Numbers RXLV****** Step 1: Toll free: 00800-7446-2500, DSN: 486-5601, or International: 49-(0)6371-86-5601 Step 2: Select your Footprint: 1 Landstuhl Footprint Pharmacies 2 Air Force Pharmacies 3 Northern Heidelberg Footprint Pharmacies 4 Southern Heidelberg Footprint Pharmacies 5 Eastern Wuerzburg Footprint Pharmacies 6 Western Wuerzburg Footprint Pharmacies * Repeat this menu Step 3: Select your Pharmacy: For the Landstuhl Footprint Pharmacies select: 1 Landstuhl Pharmacy 2 Wiesbaden Pharmacy 3 Vicenza Pharmacy 4 Shape Pharmacy 5 Baumholder Pharmacy 6 Kaiserslautern Pharmacy 7 Livorno Pharmacy 8 NATO Pharmacy 9 Dexheim Pharmacy Step 4: Pick an Option for the Pharmacy Selected: 1 Refill or Inquire on a Prescription 2 Hours of Operation 3 Instructions on using the system 4 Talk with a Pharmacy Representative 0 Select a Different Pickup Location Press the * star Key to repeat any of these options or the # key to go back to the previous menu When refilling a prescription or listening to drug information, you will also need to do the following: Step 5: Enter the LAST 4 DIGITS of your SSN (followed by the # pound key) Step 6: Enter the NUMERIC portion of your RX number only (followed by the # pound key) When you select the option to "Refill or Inquire on the Status of a Prescription" (option 1) after entering your SSN and Rx numbers, you will be presented with the following options: 1 Order a refill 2 Check on the status of a prescription If you check on the status of a prescription, you will return to this same menu, and have the option to refill the prescription. If you change your mind and would like to pick up the prescription at a location other than you originally selected, your may press 0 while in the refill menu to select a new pickup location. Listen for the results & and that's it! You may also use the secure messaging or TRICARE Online to request prescription refills. Need an over-the-counter medication? For minor ailments, the Livorno Pharmacy can help you decide if a non-prescription medications is appropriate for your symptoms, or if you should see your doctor. Some of the OTC products available include: cough and cold symptom relief, medications for allergies, rashes, athlete's foot, headaches and fever. Pay patients may use the system for OTC medications, but it may not be cost effective since a fee will be incurred.
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