Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Appointments
Our toll-free telephone care program, VETSConnect, offers enrolled veterans a convenient and easy way to find information or make change or cancel an appointment.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance provider. Learn more about billing and insurance.
Customer Service
We are committed to providing the highest quality of care possible and we want your stay or visit to be a comfortable experience. Our Customer Service Program offers a variety of ways to assist you in the event you have a question, concern or complaint.
Discharge Process
Now that you've been a patient, you may have questions or concerns after you are discharged. Let us assist you on the path to recovery.
Drug Disposal
Why can’t prescription bottles be thrown in the trash? Remember, your name and prescription number are on your bottle. This information should be closely protected. Read More...
Eligibility
Before receiving services at VA Northern California Health Care System facilities, you should first determine your eligibility and submit an application for enrollment.
Former Prisoners of War Advocate
 Brenda Davis, LCSW
FPOW Advocate
Northern California Health Care System
(916) 843-9239
Brenda.Davis5@va.gov
Patient Health Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Patient Rights and Responsibilities
Patient and Nursing Home Resident Rights and Responsibilities
(85 KB, PDF)
Release of Information
Our Release of Information Offices process requests for medical records and assist providers with completing forms for patients. Let our staff help you get the information you need.
Reporting Safety or Quality Care Issues
We encourage you to report any safety or quality care issue you may have noticed during your visit or stay.
Telephone Care
Enrolled patients may call our toll-free telephone care program, VETSConnect. Speak with an Advice Nurse if you have health care questions, or need help understanding your options or deciding what to do next.
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