ORDERING SYSTEM, Version 3.9.2
(as of December 2012)
Please review the document periodically for updated information.
This document provides detailed instruction for the use of the FAA AeroNav Products Online Sales website (http://faacharts.faa.gov).
The following Federal Aviation Administration (FAA) products can be purchased through the site: Instrument navigation charts, digital products, supplements/charts & publications, visual navigation charts, planning charts, and other miscellaneous FAA products.
Telephone: |
Toll Free (within the U.S.) 1-800-638-8972 (outside the U.S.) 301- |
---|---|
Fax: | 301-436-6829 |
E-mail: | 9-AMC-Chartsales@faa.gov |
Internet: | FAACharts.faa.gov |
Mail: |
FAA Mission Support Services AJV-372 AeroNav Products Logistics Group 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
Office Hours: | Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern Time |
Agent/Government Sales Representative: |
Nancy Jones |
Public Sales Representative: |
Tonya Sizemore |
In case of a service interruption, a notice will be posted on the homepage and the Log In page.
Example: "Online ordering will be unavailable until approximately October 1, 2011, 08:00 for Cycle Order Generation. Please contact the FAA AeroNav Products Logistics Group via e-mail, fax, or telephone during this time period".
The FAA AeroNav Products Online Catalog can be accessed without logging in. However, in order to complete a purchase, you must have established an account and be logged in.
If you know the Product ID of a specific product:
If you do not know the Product ID of a product:
Note: On the product page, if there is a choice to purchase the current edition or the new edition (on a one-time basis), the new edition will be on backorder.
In order to complete a purchase from the FAA AeroNav Products Online Catalog, you must have established an account and be logged in.
If you have never ordered from the FAA AeroNav Products Logistics Group, you must first create a user ID.
Note: If you are a government user, library, or school, you must contact the FAA AeroNav Products Logistics Group to create your first user ID before proceeding.
If you already have an established account:
If you've ordered from the FAA AeroNav Products Logistics Group in the past but never ordered online:
Once you have an established user ID and password, enter them into the first white box on the Log In page entitled, “Existing FAA/AeroNav Products Logistics Group Online User”.
If you forget your password, you must contact the FAA AeroNav Products Logistics Group for your password to be reset. You will need to provide your Customer Number and other information for identification purposes.
If you already have items in your shopping cart, orders that must be paid or cancelled, subscriptions to renew, or if your account has been placed on credit hold, you will be taken directly to the Account Status page upon logging in. You can view your orders by clicking on the appropriate links.
Note: If your account has been placed on credit hold or if there is a temporary, system-wide outage, you can still add items to your shopping cart, but you will not be able to check out. In such instances, one of the following error messages will be displayed:
“Your account is currently on credit hold. No orders will be accepted until your account is current.”
“Online ordering is not available at this time. Contact AeroNav Products for more information.”
You can access Account Options from this page by clicking on the button at the bottom of the page. However, if you have no pending items, you will be taken directly to the Account Options page when you log in.
Note: If there is no activity for 30 minutes, you will be automatically logged off.
Before an order can be created online, you must have a valid e-mail address entered in the FAA customer information database. Review your Contact/Address Information to verify that a valid e-mail has been entered.
Note: In order for an e-mail address to be valid, it must be an active e-mail account and the address must be entered in the correct format (e.g., email@domain.com).
Some customers have the administrative rights to update their own contact information. If you do, you will see an “Update Contact/Address Information” link on the main menu which you can click in order to make changes to your e-mail address. If not, you will only be able to view the contact information. For more information, contact your account administrator or the FAA AeroNav Products Logistics Group directly.
When shopping from the FAA AeroNav Products Online Catalog, select the product you wish to purchase and then click one of the following options:
Note: Unpaid orders and abandoned shopping carts will be automatically deleted in three business days.
Note: On the product page, if there is a choice to purchase the current edition or the new edition (on a one-time basis), the new edition will be on backorder.
On the Shopping Cart page, if you know the Product ID of an item you would like to order, you can quickly add it to your shopping cart without navigating through the online catalog.
Note: FAA AeroNav Online Sales will not backorder current editions that do not have sufficient stock. You must contact the FAA AeroNav Products Logistics Group to place charts on backorder.
If you wish to place a one-time order for multiple line items, you can use the batch order entry option. You must know the product IDs in order to use this option.
Click on Batch Entry on the right side of the Shopping Cart page (next to the Add to Cart button). You have the following options for batch entry:
If you have an error in your batch entries, the bad entries will appear underneath the batch entry box. The error messages informing you of the specific problem with each bad entry will be displayed, in bold, directly beneath the Batch Entry button. Your entries will not be placed into your shopping cart until all errors are corrected or deleted in the batch entry box. Once all corrections have been made, click on the Batch Entry button again to place the items into your shopping cart.
If you no longer wish to use the Batch Entry option, click on Close Batch Entry to return to the standard Shopping Cart page.
When ordering new subscription products, be sure to read the information above the Subscribe button carefully. You will not be able to begin your subscription with the current edition. Depending on the date the order is placed, your subscription may not begin with the next edition, but with the following edition instead. You can purchase one-time orders of these products until your subscription begins. After placing your first online subscription order, you will receive a Welcome new subscriber letter via e-mail shortly after the subscription order has been paid.
Note: Existing subscribers who attempt to subscribe to a product to which they already have an active subscription will be reminded of their existing subscription on the “Pay For Your Order” page, during the checkout process. Checkout can proceed by selecting the Continue button, but they will then have two subscriptions for the same product.
To renew a subscription, click on View and Renew Subscriptions from the Account Options menu. When renewing subscriptions, please note the following:
If you enter or renew a subscription to the CIFP, you must print, read, complete and return the online CIFP agreement before your subscription can be activated, even if you have already paid for it. Failure to return the completed agreement in a timely manner may result in the cancellation of your subscription and a refund of your remittance.
Note: Click on either Product ID or Product Name in the list header on the Shopping Cart page and/or the Checkout page in order to sort entries accordingly.
Click on the Continue Shopping button to add more items to your shopping cart. You will then be returned to the last product type listing from which you ordered.
Click on the Empty Cart button if you decide not to purchase any of the items in your shopping cart and want to delete them all. If you only wish to delete a certain product, click the checkbox in the Delete column at the end of that line item.
This button is for making changes to an order before paying for it. You can change quantities or delete an item (by checking the Delete box) and these changes will take effect when you click on the Update Cart button.
When you have finished shopping and are ready to pay for your order(s), click the Checkout button to begin the checkout process. Clicking this button automatically updates your cart. Clicking this button also allows you to verify or change your shipping location, select the expedited delivery option, and change items and quantities. Review your order carefully. Once you click Continue Checkout, you will no longer be allowed to make changes.
Note: Although subscription orders and one-time orders are different types of orders, there is only one Checkout button for both types of orders.
“Your account is currently on credit hold. No orders will be accepted until your account is current.”
“Online ordering is not available at this time. Contact AeroNav Products for more information.”
When you are finished shopping, follow the steps listed below.
The following Checkout buttons are displayed for customers who pay by individual order (not by statement) when there is a balance to be paid.
Continue the payment process by using your credit card to pay for your order. Please note that all sales are final (unless an error is made by the FAA AeroNav Products Logistics Group in filling your order).
You also have the option to pay later.
Note: If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by FAA AeroNav Products Logistics Group personnel. Unpaid orders will be automatically deleted in three business days.
If you no longer want the order, cancel it by clicking on the Cancel Order button. For subscription orders, you will receive the following message: “Click ‘OK’ if you are sure that you want to cancel this subscription order.” (The message for a one-time order will have “one-time order” in place of “subscription order”).
Click on the Account link on the left side of every page. This menu will allow you to review your account and order status, as well as make changes to your account. There are two levels of account access: Administrator and non-administrator. The administrator is the person who created the account. Your account options will differ, depending on whether you are an administrator or a non-administrator. The options are as follows:
Click this option to view summary information relating to your account (e.g., items remaining in a shopping cart, unpaid one-time orders, unpaid subscriptions, notification that account is on credit hold, notification that account is not allowed to place orders, etc.)
Click this option to change your password. Your new password must be 8–30 characters long and include at least one letter and at least one digit. Click the Save button when finished entering the new password (twice, for confirmation purposes) and you will be returned to the Account Options page. Within 24 hours, you will receive an e-mail message confirming your password change.
Depending upon the logged in user’s rights, either the “View Contact/Address Information” page or the “Update Contact/Address Information” page will be available.
Note: Discount customers and authorized Chart Agents who have an agreement with FAA must submit all changes and/or requests for additional shipping and sales outlet locations in writing to the FAA AeroNav Products Logistics Group via mail, e-mail, or fax.
“View Contact/Address Information” is the default view-only feature for users who are not administrators on their account and who are not authorized to change addresses on their account. Such users cannot make changes to addresses through this website and should contact their account administrator in order to update contact information.
This page displays the following information: User ID, Account Name, Customer #, Location Name, Location Type, Allow Shipping to this Address (Yes or No), Address (Street, City, State, Zip, and Country), U.S. Post Office Box (Yes or No), Phone Number, Fax Number, World Wide Web [address], and Email Address.
The page will also display the Bill To, Ship To, Catalog, and Sales Outlet addresses (as applicable) by clicking on the drop-down box to the right of the Location Name field. The default address is the account's Bill To address. To choose an address, click on the identifier and the address assigned to the identifier will be displayed along with the type of location.
In addition, if either the account’s Bill To or Catalog address is displayed, the system will indicate whether the account provides a subscription service to the general public. If the account does provide a subscription service, the phrase “Offers Public Subscription Service” will be displayed under the location type.
Administrators and those who are authorized to make account changes will see the editable “Update Contact/Address Information” page instead of the “View Contact/Address Information” page.
This page displays the following information: User ID, Business/Org. Name, Customer #, Location Name, Location Type, Address (Street, City, State, Zip, and Country), U.S. Post Office Box (Yes or No), Phone Number, Fax Number, and Email Address (and Re-Enter Email Address). Required fields are indicated by an asterisk (*).
All of the contact information fields are editable. To save any changes, click the Save button at the bottom of the page. To add a new shipping address, click on the Add Ship Address button at the bottom of this page and you will be directed to the “Create an Additional Shipping Location” page. Enter the information into the required fields and then click on the Save button.
Administrators are the only users who can add a user or delete a user from an account. When you click this option, you will be taken to a page entitled, “List of Users for Your FAA Account”.
Follow the instructions under the page header for adding a user, and/or making another user an administrator. If you wish to have all of the new user’s orders shipped to a specific shipping address that is on the account, click on the downward pointing arrow in the Default Shipping Location box, and select the desired shipping location. The user will still have the option of selecting a different shipping location when placing an order. If none is selected, the new user’s orders will be shipped to the first shipping address created when the account was established. If the new user is to have the right to add additional users, check the Admin Rights box. If the new user should not have this right, leave the Admin Rights box blank. When finished, click the Save button. Click the Close button to be returned to the Account Options page.
If you wish to make changes to a user’s profile, click on the user ID of the user. You will be taken to a page with the heading Edit User User ID. When finished, click the Save button. Click the Close button to be returned to the Account Options page.
If you wish to delete a user, click on the user ID of the user. You will be taken to a page with the heading Edit User User ID. If you wish to delete the user, click the Delete button. The message “Hit ‘Confirm Delete’ to confirm that you want to delete this user” will appear at the top of the page. Click Confirm Delete. You will be returned to the List of Users for Your FAA Account, where that user’s name will no longer appear.
Note: Once deleted, the system will not allow the same user ID to be used again.
Click this option to view and track orders that you have placed in the last year (paid and unpaid).
These orders have been submitted to the FAA AeroNav Products Logistics Group for order fulfillment. You can click on the order number to view the charts that have been ordered, but no modifications can be made through the website at this point.
Note: All unpaid orders will be deleted in three business days.
If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by FAA AeroNav Products Logistics Group personnel.
To track Federal Express shipments, find the order number in question and click on the Track button for that order. This will display the number of packages associated with the order and the tracking number that was assigned to each package. Click on the tracking number for whichever package you are tracking. A new page will appear from the Federal Express tracking website that displays all of the tracking information for that package. Closing the tracking window will return you directly to the Order Number Shipment Detail page. United States Postal Service (USPS) orders cannot be tracked at this time.
Click this option to view your download products, as well as provide you the option to download. In order to open download files, you must have an “Unzip” program on your computer. You can download the purchased products as often as necessary, as long as that product is available.
If you have purchased a subscription for the CIFP and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP).
As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.
Click this option to view subscriptions that you have placed in the last two years by subscription number (paid and unpaid). No subscription products will be listed on this page, but you can click on any of the displayed subscription numbers in order to link to details about that subscription.
Note: All unpaid orders will be deleted in three business days.
Click this option to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and various other information. You will also be able to renew subscriptions that are about to expire. Check the Show Renewable Items Only box if you wish to see only those products that are due for renewal.
If your subscription has lapsed and you have missed one or more issues, please call the FAA AeroNav Products Logistics Group to have your subscription reinstated with the current or next edition.
If you wish to switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound, or vice versa, please contact the FAA AeroNav Products Logistics Group.
Click this option to view a list of all of your paid invoices. Under Invoices, you will see the invoice numbers, dates, and the amounts paid. Clicking on an Invoice Number will launch a new window displaying the details of that invoice (printable by using your browser’s print option). Each payment is assigned a receipt number, which will be listed under Receipts, along with the receipt date and amount.
Click this option to view and make any additions, deletions or changes to your standing order.
Click on Section Title of the appropriate standing order number.
Note: Each Ship To and Sales Outlet location has a unique standing order number. Click on the section title of the standing order number that corresponds to the shipping location you wish to view or update.
To save your entry, click on the Save Changes button at the top or bottom of the standing order list. Repeat the above steps until you have completed entering all new line items.
After marking all records you wish to delete, click on the Save Changes button at the top or bottom of the standing order list to save your entries.
Repeat this step until you have completed making all of the modifications to your standing order. To save your entries, click on the Save Changes button at the top or bottom of the standing order list.
Click this option to make a payment online and display account transactions for one-year and a 12-month return rate. This includes paid and unpaid invoices, credit memos, payments and unapplied credits/cash-on-account. The following sections of information related to your account will be displayed:
The lower section of the product information box on the product description page (of a subscription product) explains that you can subscribe to the product for a specific number of issues and the cost of the subscription. It also advises you of the subscription period, including the effective dates your subscription begins and ends. Depending on the date the order is placed, your subscription may not begin with the next edition, but with the following edition instead. You can purchase one-time orders of these products until your subscription begins. If you wish to order the current edition, you will have to purchase a one-time order. The subscription item will be received by the effective date. For further information, click on the Help link in the upper left corner of the screen and go to the Shopping section of this Help document.
Click on the Account link. Here you will have a list of options relating to your account. Clicking the View and Renew Subscription Products option will allow you to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and other information. You will also be able to renew subscriptions that are about to expire. Click the Show Renewable Items Only box if you wish to see only those products that are due for renewal. If your subscription has lapsed and you have missed one or more issues, please call the FAA AeroNav Products Logistics Group to have your subscription reinstated with the current or next edition. If you wish to change the quantities and/or switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound, or vice versa, please contact a member of the FAA AeroNav Products Logistics Group.
Due to the nature of this product, a signature agreement is required. Please print, read and complete the agreement. Failure to return the completed agreement in a timely manner will result in the cancellation of your CIFP subscription and a refund of your remittance.
The shipping information on the agreement including e-mail address, must be an exact match to your online account. The CIFP is updated every 28 days and is distributed to customers via CD-ROM and on-line download. Once we receive your signed agreement, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.
When you click Pay Now you will be entering the US Treasury Department Pay.Gov System where credit card payments are made. We have no control over any problems with Pay.Gov. There are times when the system is down and it is best to just try again later. However, if you continue to have problems, contact the FAA AeroNav Products Logistics Group during normal business hours.
For best results, users of the Safari web browser for Mac computers should disable the auto-fill form and instead use the cursor to navigate from one field to the next and enter each field manually when entering your information on the FAA AeroNav Products Online Sales site. Please note that the following web browser can be downloaded for free:
You may not be able to order products that are being updated or managed. For instance, new editions must be entered and old editions must be condemned, physical inventory must be performed, etc. Please try again later or contact us.
Your browser must be refreshed in order to see the address change. If the address change does not display, even after the browser has been refreshed, please contact the FAA AeroNav Products Logistics Group again during normal business hours.
If you have a choice of purchasing either the current edition or the new edition of that product on a one-time basis, the new edition may be backordered. We normally receive new editions one week before the edition effective date and orders are shipped out that evening. If you need to have your orders by the new effective date, we advise you to expedite your orders.
In order to open download files, you must have an “Unzip” program on your computer.
Clicking the View Download Products option on the Account Options page will allow you to view your download products, as well as provide you with the option to download. You can download the purchased products as often as necessary, for as long as that product is available.
If you have purchased a subscription for the CIFP and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DCIFP (the download version of the CIFP). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM, but the following one instead. Nevertheless, you will still be able to download the current edition.