Before You Visit
Determine Your Eligibility
Before receiving services with VA Caribbean Healthcare System , you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible Veterans should contact the VA Caribbean Healthcare System to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period. Let us help you reschedule or cancel your appointment.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
Mailroom
You may receive mail while hospitalized. Please make sure the sender include:
Your full name, ward and room number:C/O VA Caribbean Healthcare System | 10 Casia Street | San Juan, P.R. 00921-3201
If you have mail to send out, give it to your assigned social worker or unit clerk. Please remember to put a stamp on it.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
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