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The DoD Web Supply Discrepancy Reporting (SDR) system will provide a web-based entry method for SDRs, routing
for web submissions and logistics transactions according to business rules, any-to-any translation to
support unique and standard transaction formats, information exchange between the action office and the
shipper, SDR resolution responses, capture of SDR and response management statistics and assimilation of
SDR metrics along with Customer Wait Time/Logistics Response Time in support of perfect order fulfillment.
This process reduces manual SDR form creation and provides an automated process for tracking SDR response information.
WEBSDR Benefits:
- Facilitated Web-based entry method for SDRs to support those customers without an automated tool.
- Immediate access to Transaction Services historical data related to the discrepant shipment.
- Capability to upload documentation, pictures, etc., to support the discrepancy claim.
- Supports functions such as query, follow-up, reconsideration, correction, and cancellation capability.
- Web-based input of SDR resolution responses.
- Web-based input capability for follow-up for promised credit not received.
- For access to Web SDR, fill out the
- System Access Request
- Contact the following for DoD WebSDR System issues and help:
- Transaction Services Information Center
E-Mail: websdrhelp@dla.mil
Telephone: DSN 986-3247, Commercial (937) 656-3247
Fax: DSN 986-3800/3801, Commercial (937) 656-3800/3801
The DLMSO Functional POC for this effort is:
Defense Logistics Management Standards Office (DLMSO)
Email: dlmso_info@dla.mil
Web: www.dla.mil/j-6/DLMSO/
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