Frequently Asked Questions

• Military Health Care - Factors Affecting Contractors' Ability to Schedule Appointments

Performance Measures & Metrics

• Performance Measures
• Template Analysis Tool (TAT)
• MTF Standard Appointment Type Utilization Report
• MHS Standard Appointment Type Utilization Report
• MCP Utilization Summary Report
  Access To Care Documents
  
• Access To Care (ATC) Summary Report (CHCS I)
• Implementation Update Guide, PAS Access to Care
• Access to Care (ATC) Project Presentation
• Access to Care Project Requirements and Design Document

Software Enhancements Summary

• Enhancements Summary
  CHCS APS I
  
• APS I Preliminary Design Review Document
• APS I Cookbook Guide
• APS I Implementation Guide
  CHCS APS II
  
• APS II Preliminary Design Review Document
  Addendum to the APS II Project Requirements and Design Document (PR&DD)

  
  CHCS APS II Plus
  

  PAS Appointment Standardization Phase II + SCRs Implementation Guide, dated 25 June 2002.

  Project Requirements and Design Document (PRDD) For Appointment Standardization II+ SCRs, dated 27 March 2002.

  
  CHCS I APS III Design Document
  

  Project Requirements and Design Document (PRDD) for Appointment Standardization (APS III), dated 22 July 2003.

  CHCS I Access to Care Summary Report Design Document

  Project Requirements and Design Document (PRDD) For Access to Care (ATC) Enhancements, dated 14 April 2003.
  CHCS I APS III Functional Readiness Checklist Document
  

  APS III Functional Readiness Checklist, dated 09 Feb 2004.
  CHCS I APS III Implementation Update Guide (IUG)
  

  Appointment Processing Standardization Phase III/Access To Care Enhancements (APS III/ATC+) Implemenation Update Guide, dated 09 Feb 2004.

Military Health System Guide to Access Success

• Appointments Standardization Commander’s Guide to Access Success  (PDF - 339 pages)
• Change Sheet  (PDF - 1 pages)
• Appointments Standardization Commander’s Guide to Access Success  (PDF - 339 pages)
• Change Sheet  (PDF - 1 pages)
• Appointments Standardization Commander’s Guide to Access Success  (PDF - 340 pages)
• Change Sheet  (PDF - 69 pages)
• Appointments Standardization Commander’s Guide to Access Success  (PDF - 340 pages)
• Change Sheet  (PDF - 69 pages)

EWRAS/NAS

1. Business Rules Guide
   1. Guidelines to Documenting Business Processes for Non Availability Statements
   2. NAS Documenting Tool
   3. HCDP codes
   4. Provider taxonomies
   5. EWRAS Documenting Tool
   6. CPT Codes
   7. Referral Management Study

2. Policies and Memos
   1. Policy letter to commanders

3. EWRAS/NAS Documents
   1. Concept of Operations (CONOPS)
   2. EWRAS/NAS Schedule
   3. EWRAS Flowchart

4. EWRAS/NAS Presentations
   1. Regional conference presentations
      • NAS Orientation Training
      • EWRAS Business Rule Documentation Training, Part 1
      • EWRAS Business Rule Documentation Training, Part 2
   2. Presentations to upper management
   3. Background with Sample Screens
      • Non Availability Statements Orientation and Feedback.NAS Administrator8.19
      • Orientation and Feedback. Provider8.19
      • Orientation and Feedback. Rules Manager8.19

5. Frequently Asked Questions
   1. EWRAS/NAS Frequently Asked Questions

6. Fact Sheet
   • EWRAS

7. NAS Training Documentation
   • NAS Reviewer User Guide
   • NAS Originator User Guide
   • NAS Rules Manager User Guide
   • Regional Teleconference Training Schedule

8. TOL Roles and Registration Instruction Sets
• Download the "System_Admin.ppt" Powerpoint to your computer and review it using the Notes view to see all graphics and text associated with this powerpoint
• Roles and Registration User Instructions

Education & Training

Appointment Standardization, Phase III, Training: This training is to educate MTF CHCS users on upcoming changes to the CHCS appointing processes scheduled for implementation in late October, 2003. The training will be conducted via a series of regional teleconferences as well as other documents posted to this website. Please click the appropriate link below to download documents.

• Training Slides with VoiceOver
• Fall 2003 Training Schedule
• Training Slides
• List of Conference Attendees
• Training Certificate
• Student Evaluation

This training is for experienced CHCS appointing users, i.e., those who know and use CHCS I clinic profiles, templates, and schedules currently. Sites that are "newbies" to the CHCS appointing business should be encouraged to accomplish CHCS I appointing and scheduling computer based training first before logging into an APS III teleconference. The APS II CBT can be accessed by requesting access at https://chcswebsrvr.spawar.navy.mil. The training package is titled "APS II Changes CHCS Global Booking Management - MCP Booking and Scheduling."

Technical questions can be directed to the following phone numbers: (703) 310-0044, (703) 681-0039 Ext 3657, or (703) 681-6191

Appointment Standardization (APS) Business Rules Training: This training is targeted at the Region and MTF's access managers and appointment system officers and supervisors. The purpose of the training is to provide attendees with the day-to-day business practices required to lead their organizations in their conversion to the new APS methodology. The training will be conducted by region. All CONUS training will be conducted in a central location in the Washington, DC area. Attendees will attend one of six seminars that will last one and one half days. Training has been completed in Europe and will be scheduled for the Pacific in the near future.

• Blocks of Instruction for Regions 3, 4, 9, 10, & 11 (15-16 & 17-18 May 2001)
• Block 1: Executive Overview
• Block 2: Provider Overview
• Block 3: Measurement Tools
• Block 4: Lessons Learned
• Block 5: Open Access
• Block 6: Operational Overview
• Block 7: Access to Care Measurement
• Block 8: Access to Care Demonstration

• Blocks of Instruction for Regions 6 and Central (1-2 & 3-4 May 2001)
• Block 1: Executive Overview
• Block 2: Provider Overview
• Block 3: Measurement Tools
• Block 4: Lessons Learned
• Block 5: Open Access
• Block 6: Operational Overview
• Block 7: Access to Care Measurement
• Block 8: Access to Care Demonstration


• CONUS APS Business Rules Training Packet
• EUROPE APS Business Rules Training Packet

Managed Care Program (MCP) Computer Based Training (CBT) 101: This computer-based CD-ROM for training was sent to all MTFs in August 2000. It is mainly targeted for novice CHCS MCP users. Beginners will be able to easily navigate through the system at any point. This one hour training module is focused on use of the keyboard in CHCS and some high level MCP functions only, no booking training included. Visit this CBT at https://chcswebsrvr.spawar.navy.mil. A user ID and password must be requested on this web page before the training can be accessed. Once you are assigned a user id/password, search the web page for CBT training.

MCP Booking, Scheduling, and Reports CBT - Advanced: This computer-based training demonstrates how to book appointments in the MCP Healthcare Finder module, how to build schedules and templates, and generate reports. It is mainly targeted for new MCP booking users as well as the experienced user who needs a refresher class. This 5 hour course CBT can be taken in individual modules and is available on CD-ROM and the web. The CBT allows testing for competency per Joint Commission on Accreditation of Healthcare Organizations (JCAHO) guidance. When taken on the web, competency feedback is available to the user and supervisor. Visit this CBT at https://chcswebsrvr.spawar.navy.mil. A user ID and password must be requested on this web page before the training can be accessed. Once you are assigned a user id/password, search the web page for CBT training.

MCP Super User Seminars: This regional training was conducted in the late summer to early fall of 2000 as refresher training for MCP super users. It was designed to assist sites that were in the process of converting to MCP. This 5 day course included modules on MCP booking and MCP file and table builds.

APS Phase II Change Package Training: This is technical training scheduled for all MTFs in June and July 2001 during the APS II release. TMA will provide APS business rules training to the technical trainers prior to them coming to the sites to conduct training on the APS II change package.

Policies, Documents, and Presentations

Policies

• Access to Care and Referral Times, dated 17 Sep 2002
• Open Access Appointing policy dated 7 May 2002
• U.S. Army MEDCOM Memorandum: Improving Appointing and Access Business Practices
• U.S AirForce Memorandum: Improving Appointing And Access Business Practices
• OASD(HA) Memorandum: Appointment Standardization Program (APS) Guidance
• Reporting Procedures on the Activation of the Composite Health Care System Managed Care Program Module
• Standardized Appointment Types
• Policy on Activation of the Composite Health Care System Managed Care Module
• Policy for Specialty Care Timeliness
• Policy on Elimination of Non-Standard Medical Appointment Types and Appointment Detail Codes

Documents

• TRICARE Management Activity Appointment Type Standardization Methodology
• Standard Appointment Types Operational Definitions and Scenarios
• Patient Access Type Operational Definitions
• Implementation Update Guide for CHCS Access To Care

Presentations

• Appointment Standardization Business Rules Training Seminar for Regions 3, 4, 9, 10, & 11 (15-16 & 17-18 May 2001)
• Block 1: Executive Overview
• Block 2: Provider Overview
• Block 3: Measurement Tools
• Block 4: Lessons Learned
• Block 5: Open Access
• Block 6: Operational Overview
• Block 7: Access to Care Measurement
• Block 8: Access to Care Demonstration

• Appointment Standardization Business Rules Training Seminar for Regions 6 and Central (1-2 & 3-4 May 2001)
• Block 1: Executive Overview
• Block 2: Provider Overview
• Block 3: Measurement Tools
• Block 4: Lessons Learned
• Block 5: Open Access
• Block 6: Operational Overview
• Block 7: Access to Care Measurement
• Block 8: Access to Care Demonstration


• Access To Care (ATC) Project
  
  
• Appointment Standardization Integrated Program Team (APSIPT) Conference, 24-26 October 2000 
  • RADM Cowan commends APSIPT
  • Status of the Activation of the Managed Care Program (MCP)
  • Appointment Standardization Implementation
  • Implementing APS at Naval Hospital Jacksonville
  • Implementing APS at Naval Hospital Camp Pendleton
  • Naval Hospital Camp Pendleton Appointment Analyzer
  • E-Health: Web Based Appointing Demo
  • Access to Care (ATC) Reporting Subgroup Update
  • Implementing ATC at Naval Hospital Camp Pendleton
  • Access to Care Reporting
  • Cookbook Guide to APS Phase I
  • Template Analysis Tool
  • Region 1 Scheduling Improvement Update