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SUPPORT PROCESS Below you will find the steps that applicant System-to-System (S2S) users should take when they encounter a system problem. Review the Applicant System-to-System FAQs to see if the resolution to your issue is covered there. Also, verify that your certificate has not expired. The S2S Applicant listserv is not the proper vehicle to use for resolving technical issues. The Grants.gov Program Management Office (PMO) will assist S2S users in determining if the Grants.gov system is the cause of the issue. When you identify that there is a problem, please email the Grants.gov Contact Center at support@grants.gov or call 1-800-518-4726, and include as much of the following information as possible to expedite the investigation and resolution of the issue:
The Grants.gov PMO will:
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