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Registration

How do I register for a class from STEPP?

  1. From the STEPP Homepage click a category, then subcategory of interest.
  2. From the Category Listings, click the register button.
  3. Select the appropriate activity (if not already selected), and click the Submit button.

Note: If a Warning Icon appears during the registration process, click on the icon to view the details. The learning activity may require approval or the completion of prerequisites.

How do I cancel a registration?

  1. Select Learn > Training Schedule.
  2. Select the check box next to the learning activity you wish to cancel.
  3. Click Go next to Cancel registration in the Task box.
  4. Select the Cancel Marked button from the Cancellation Confirmation screen.

Why am I not able to view or register any courses?

If you have just created a new STEPP account you will not be able to view the course listing until approximately one hour after the account has been created. Please log back into STEPP approximately one hour later.

What do I do if a "Registration blocked" message appears?

You may not have completed a particular prerequisite that is required to be completed prior to registration. Also, STEPP users are allowed (3) attempts for completing any online exam within STEPP. If you receive the message "Registration Blocked," when trying to re-register for any online exam, you must re-register for the course material and successfully complete. Once you have done this, you must contact the Registrar's Office at (410) 865-3495 or cdse.registrar.support@dss.mil and they will re-register you for the online exam.

When I register for a course, why does the button says "Purchase" instead of "Register"?

There are no fees associated with STEPP. Depending on what version of Internet Explorer you're using, the "Register" button may read "Purchase", but it does the same thing as the "Register" button.

Can I register others for class?

No.

What does it mean when the class is scheduled, but I get an email notification stating it is CLOSED?

The class is full. So many students are on the waiting list that the approver has decided to close it to prevent additional registration attempts.

My registration request has not been approved, or was disapproved, why?

Read the course/class description carefully. You may not represent the target audience for the course or the class may be full. If that is not the case, send a message requesting information about your registration to CDSE at cdse.registrar.support@dss.mil. Include your full name, the course title and date of the class in your message.

I did not get notification of my upcoming training. Why?

Notifications are automatically sent to the email address recorded in your STEPP profile. Check that your address is correct and keep it updated.

I registered for a class and requested the CD, but never received the CD, what should I do?

Send a message to CDSE at cdse.registrar.support@dss.mil. State that you did not receive your CD, identify the course you registered for, include the date you registered for this course, and provide your mailing address.

How do I view the class offerings (dates) for the instructor-led courses I am interested in?

Click the Register button located next to the Course name, this will display the class offerings; you are not committed to the registration until you select the offering and then hit the Submit button.