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- - Create an account
- - Log in
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- - View your training
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- - Help/FAQs
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STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Password
What if I forget my password?
- From the STEPP Log On screen click the Forgot password? link.
- Type your STEPP username and email address on the Forgotten Password Assistance Screen, then click Submit.
- A new password will be sent to your email account of record.
- From the STEPP Log On screen type your username and the password provided in the email. (We recommend copying and pasting the new password from your email.) You will have three attempts to type the password correctly. To avoid mistyping the password consider "copying and pasting" the password from the email to the password field. If you lock yourself out (disable your account), please call the Call Center at 888-282-7682 to have your account enabled. The Call Center is available Monday through Friday from 6:00 am to 8:00 pm EST and is closed on weekends and all federal holidays.
- Once logged in, the system will force you to change your password; use the password sent in the email as the "old" password, then provide a new password of your choice and re-type it to confirm. Then click OK.
- When the password has been changed, the Change Password screen displays. To access STEPP click "You have successfully changed your password. Click here to continue."