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STEPP Help/FAQs
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Contact Information
If encountering a specific problem with STEPP, please contact the DoD Security Services Center.
If you are seeking a point of contact for a specific area of security and are unsure of who to contact, send a message to CDSE at CDSE@dss.mil describing the specific information you are requesting. Your request will be forwarded to the appropriate authority for response.
If your question or concern references a specific CDSE community practice, or course content, please use the following email addresses:
- Academy questions (Internal DSS training): Training.CDSE@dss.mil
- CDSE facility weather closures: 410-865-3232
- Counterintelligence: counterintelligence.training@dss.mil
- General CDSE questions or concerns: CDSE@dss.mil
- General Security questions: generalsecurity.training@dss.mil
- Industrial Security questions: industrialsecurity.training@dss.mil
- Information Security questions: informationsecurity.training@dss.mil
- Information Systems Security: InformationSystemSec.training@dss.mil
- JPAS training inquiries questions: jpas.training@dss.mil
- Physical Security questions: physicalsecurity.training@dss.mil
- Personnel Security questions: personnelsecurity.training@dss.mil
- Registrar/registration issues: cdse.registrar.support@dss.mil
- Special Access Program Security questions: sapsecurity.training@dss.mil
- SPēD questions: SPeD@dss.mil
- STEPP technical support: cdse.registrar.support@dss.mil
- STEPP username/password issues: DoD Security Services Center
- Comments/Concerns/Complaints