Occupational Safety & Health

Pricing Policy

The Exchange pricing policy is based on savings compared to commercial stores. However, savings vary widely by product. In some categories of merchandise, Exchange is not able to provide significant savings and only meets the competition. In other areas, Exchange can save the customer more. Each exchange has “Customer Comment” forms that may also be used to provide customer input. Customer Satisfaction Index surveys (CSI) also go a long way towards telling us how our customers feel about our clothing selection. Taken at each exchange worldwide annually, the surveys offer valuable input on both styles and price points.

View surveys or read our Store Value Story.

Gasoline Prices

Gasoline prices are set using two different methods. These are:

  1. CONUS, Alaska, Hawaii, Puerto Rico Local Survey: Competitive with local community sell prices. Minimum of five competitors are surveyed at least once a week and the sell prices are set equal to the lowest surveyed price for each grade of fuel sold.
  2. Germany, UK, Netherlands, Korea, Japan, Okinawa, Turkey, Azores, Guam Monthly DoE: Prices set equal to the Department of Energy (DoE) monthly average for each grade of fuel, plus local incremental dispensing costs per gallon. Product will not be sold below the local dispensed cost.