First-Line Supervisors of Office & Administrative Support Workers
Also called: Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Business
Arts and Humanities
Math and Science
Education and Training
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Basic Skills
Social
Problem Solving
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Verbal
Ideas and Logic
Attention
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People interested in this work like activities that include
leading, making decisions, and business. They do well at jobs that need:
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You might use software like this on the job: Project management software
Electronic mail software
Accounting software
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You might like a career in one of these industries:
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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.