First-Line Supervisors of Office & Administrative Support Workers
Also called: Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Knowledge
Business
- customer service
- management
Arts and Humanities
- English language
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
Education and Training
- teaching and course design
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- changing what is done based on other people's actions
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- make general rules or come up with answers from lots of detailed information
Attention
- pay attention to something without being distracted
- do two or more things at the same time
Personality
People interested in this work like activities that include
leading, making decisions, and business.
leading, making decisions, and business.
They do well at jobs that need:
- Dependability
- Integrity
- Attention to Detail
- Cooperation
- Stress Tolerance
- Concern for Others
Technology
You might use software like this on the job:
Project management software
- Contract management software
- HCSS HeavyJob
Electronic mail software
- Email software
- IBM Lotus Notes
Accounting software
- Bookkeeping software
- Intuit Quicken software
Education
high school diploma or
bachelor's degree
usually needed
bachelor's degree
usually needed
Job Outlook
New job opportunities are very likely in the future.
$48,810
per year, on average
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